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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service daily.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy amazing discounts on broadband, mobile plans, and TV packages.
- Why this job: Great pay, flexible hours, and a fun work culture await you!
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
- Other info: Earn £12.21 per hour while making a difference in customer satisfaction.
We are recruiting for Customer Service Advisors to earn £12.21 per hour.
Customer Service Advisor benefits:
- Amazing discounts, save yourself huge amounts each month using the below employee benefits!
- Discount on your Home Broadband.
- 30% discount on your mobile phone plan and up to five 30% discounts on mobile plans for your family & friends!
- Discounted TV packages.
Customer Service Advisor role...
Customer Service Advisor employer: Back 2 Work
Contact Detail:
Back 2 Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding the discounts we offer, like those on broadband and mobile plans, will help you engage with customers effectively and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and empathetically. Role-playing common customer scenarios can boost your confidence and prepare you for real interactions.
✨Tip Number 3
Research common customer service challenges. Being aware of typical issues customers face can help you demonstrate problem-solving skills during the interview, showing that you're proactive and ready to tackle any situation.
✨Tip Number 4
Showcase your teamwork abilities. Customer service often involves collaborating with colleagues to resolve issues. Be prepared to share examples of how you've worked well in a team setting, as this is crucial for our work environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Service Advisor. Tailor your application to highlight relevant experience and skills that match the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have. Use specific examples to demonstrate how you've successfully handled customer inquiries or resolved issues.
Showcase Your Skills: Make sure to mention key skills that are important for a Customer Service Advisor, such as communication, problem-solving, and empathy. Provide examples of how you've used these skills in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the position and the company. Mention the benefits offered, like discounts, and explain why they appeal to you as a potential employee.
How to prepare for a job interview at Back 2 Work
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or resolved issues.
✨Prepare for Common Questions
Anticipate common interview questions for customer service roles, such as handling difficult customers or working under pressure. Prepare your answers using the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Highlight Your Problem-Solving Abilities
Customer service often involves resolving issues quickly and efficiently. Be ready to discuss specific instances where you've successfully solved problems for customers. This will showcase your ability to think on your feet and provide excellent service.
