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- Tasks: Help customers with inquiries and provide top-notch support daily.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy hybrid work, overtime pay, great holiday and sick leave, and a cash plan for health savings.
- Why this job: This role offers flexibility, a supportive culture, and the chance to make a real impact.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Earn £23,795 per annum while working from home and in the office.
The predicted salary is between 23800 - 33330 £ per year.
We’re recruiting for Customer Service Advisors to earn £11.44 per hour.
Career progression available.
Customer Service Advisor benefits:
- A range of discounts for leading Highstreet brands
- Company pension
- Flexitime considered
- Referral programme available
- Comprehensive salary
- Training is included to prepare you for this role
Customer Service Advisor role:
A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment.
You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.
You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple customers every day due to the high volume of calls we receive.
Customer Service Advisor pay:
£11.44 per hour + bonus and benefits.
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Customer Service Advisor employer: Back 2 Work
Contact Detail:
Back 2 Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research our company values and culture. Being able to align your answers with what we stand for will show that you're a great fit for our team.
✨Tip Number 3
Prepare examples from your past experiences where you provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Practice your communication skills, as they are crucial for this role. Consider doing mock interviews with friends or family to build your confidence.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Use specific examples that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Showcase Your Skills: Make sure to highlight skills that are particularly relevant to the role, such as communication, problem-solving, and adaptability. Mention your ability to work in a hybrid environment, as this is a key aspect of the job.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you are interested in the Customer Service Advisor position and how your background makes you a great fit. Be sure to mention your enthusiasm for the benefits offered, like hybrid working and the WPA cash plan.
How to prepare for a job interview at Back 2 Work
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved issues or provided exceptional support to customers.
✨Demonstrate Adaptability
Since the role involves hybrid working, emphasize your ability to adapt to different work environments. Share experiences that showcase your flexibility and how you manage tasks both in the office and at home.
✨Research the Company
Familiarize yourself with the company's values and mission. This will help you align your answers with what they are looking for and show that you are genuinely interested in being part of their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you determine if the company is the right fit for you.
