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- Tasks: Assist customers with billing queries over the phone and provide problem-solving support.
- Company: Join a dynamic team focused on tech solutions and customer satisfaction.
- Benefits: Enjoy full training, a collaborative environment, and opportunities for growth.
- Why this job: Perfect for tech enthusiasts who love helping others and solving problems.
- Qualifications: No specific experience needed; just bring your helpful attitude and communication skills.
- Other info: Candidates must be based in the East Midlands area.
Are you someone who enjoys solving problems? Perhaps you have a passion for gaming or enjoy tinkering with technology?
You could be just the right applicant for this job Read all associated information and make sure to apply.
If so, you already have transferable skills that could help you thrive in a Customer Service Billing Support role
This role involves speaking with customers over the phone, assisting with a range of billing-related queries. Whether it’s a straightforward question or something that requires more time and ownership, you’ll be there to support customers every step of the way.
No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.
CANDIDATE REQUIREMENTS
* Living in the East Midlands Area (Nottingham, Derbyshire)
* Ability to work collaboratively in a team environment
* Problem-solving skills and a proactive approach to identifying potential security issues
* Good communication skills to effectively document and report security findings
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available
Tech Customer Service Advisor employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to billing. Understanding the typical questions and issues customers face will help you feel more confident during the interview.
✨Tip Number 2
Brush up on your problem-solving skills by practising with real-life tech issues or gaming challenges. This will not only prepare you for potential questions but also demonstrate your passion for technology.
✨Tip Number 3
Showcase your ability to work in a team by sharing examples of past collaborative experiences. Highlighting your teamwork skills can set you apart, as this role requires strong collaboration.
✨Tip Number 4
Prepare to discuss how you handle pressure and maintain calmness in challenging situations. Providing specific examples will illustrate your capability to manage customer queries effectively.
We think you need these skills to ace Tech Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Skills: Emphasise your problem-solving abilities and any experience you have with technology or gaming. Even if you don't have direct customer service experience, showcase how your skills can transfer to this role.
Tailor Your CV: Make sure your CV reflects the requirements mentioned in the job description. Focus on your communication skills and ability to work in a team, as these are crucial for the Tech Customer Service Advisor position.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention your passion for technology and how it drives your desire to help customers with their queries.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Back 2 Work Complete Training
✨Show Your Problem-Solving Skills
Since the role involves assisting with billing-related queries, be prepared to discuss examples of how you've solved problems in the past. Think of situations where you identified an issue and took the initiative to resolve it.
✨Demonstrate Your Communication Skills
Effective communication is key in customer service. Practice explaining complex ideas simply and clearly. You might want to role-play common customer scenarios to showcase your ability to communicate effectively.
✨Highlight Your Teamwork Experience
This position requires collaboration within a team. Be ready to share experiences where you worked successfully with others, emphasising your ability to support and contribute to a team environment.
✨Express Your Passion for Technology
If you have a passion for gaming or technology, let that shine through in your interview. Share your interests and any relevant experiences that demonstrate your enthusiasm and understanding of tech-related issues.
