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- Tasks: Handle inbound calls, book and manage appointments efficiently.
- Company: Join a supportive team with a focus on employee wellbeing.
- Benefits: Earn £23,809.50, enjoy 28 days holiday, and access exclusive discounts.
- Why this job: Work from home while making a difference in people's lives.
- Qualifications: Strong communication skills and ability to work in a fast-paced environment.
- Other info: Training provided, with great opportunities for career growth.
The predicted salary is between 23809 - 26500 £ per year.
We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.
Customer Service Advisor benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Training is included to prepare you for this role.
Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor pay: £23,809.50 per annum
Customer Service Advisor Work From Home in Saltburn-by-the-Sea employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home in Saltburn-by-the-Sea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your communication skills and ability to handle fast-paced environments.
✨Tip Number 3
Dress the part, even if it’s a video call! Looking professional can boost your confidence and set the right tone for the interview. Plus, it shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor Work From Home in Saltburn-by-the-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you’ve handled calls, managed appointments, and communicated effectively in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and how you can bring that enthusiasm to our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves handling calls, demonstrate your communication prowess in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Back 2 Work Complete Training
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the responsibilities like handling inbound calls, booking appointments, and maintaining a professional telephone manner. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated in past roles. Think about times when you’ve had to empathise with customers or resolve issues over the phone. Practising these scenarios can help you articulate your experience during the interview.
✨Demonstrate Your Adaptability
Working in a fast-paced environment means being adaptable is key. Be ready to discuss how you've handled changes or unexpected situations in previous jobs. Highlighting your ability to stay calm under pressure will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career development opportunities, or the team culture. This shows that you’re not just interested in the job, but also in how you can grow within the company.