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- Tasks: Manage inbound calls and assist with appointment bookings from the comfort of your home.
- Company: Supportive training and employment company focused on customer service excellence.
- Benefits: Enjoy a competitive salary, 28 days holiday, wellness programme, and career progression.
- Why this job: Make a difference by providing top-notch service while working remotely.
- Qualifications: Strong communication skills and a professional telephone manner are essential.
- Other info: Join a dynamic team with great opportunities for personal and professional growth.
The predicted salary is between 23809 - 26500 £ per year.
A training and employment support company is seeking a Customer Service Advisor to work from home. This fully remote role offers a salary of £23,809.50 per annum plus an array of benefits including 28 days of holiday, a wellness programme, and opportunities for career progression.
You will be responsible for managing inbound calls related to appointment bookings, ensuring efficient and accurate service to the callers.
Ideal candidates will possess strong communication skills and a professional telephone manner.
Remote Customer Service Advisor: Inbound Calls & Booking employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Service Advisor: Inbound Calls & Booking
✨Tip Number 1
Practice your phone skills! Since this role is all about handling inbound calls, grab a friend and do some mock calls. Focus on being clear, friendly, and professional – it’ll make a world of difference when you’re on the line with potential employers.
✨Tip Number 2
Research the company! Knowing their values and services can help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in the role and not just sending out applications willy-nilly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what the company really values in a Customer Service Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Remote Customer Service Advisor: Inbound Calls & Booking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you’ve handled calls or bookings in the past, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this remote role. We love seeing enthusiasm, so let us know what excites you about working with us at StudySmarter.
Show Off Your Professionalism: Since this role involves managing inbound calls, make sure to convey your professional telephone manner in your application. We’re looking for candidates who can communicate clearly and effectively, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Back 2 Work Complete Training
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with common customer service scenarios, especially those related to appointment bookings. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since strong communication skills are key for this role, practice speaking clearly and professionally. You could even do mock interviews with a friend or family member. Focus on maintaining a friendly tone and being concise, as this will reflect your ability to handle inbound calls effectively.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss how you've handled difficult situations in the past. Think of specific examples where you resolved customer issues or improved a process. This will demonstrate your capability to provide efficient and accurate service, which is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or opportunities for career progression. This shows that you’re not just interested in the job, but also in how you can grow within the company.
