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- Tasks: Handle inbound calls, book and manage appointments efficiently.
- Company: Join a supportive team with a focus on employee wellbeing.
- Benefits: Earn £23,809.50, enjoy 28 days holiday, and access exclusive discounts.
- Why this job: Work from home while making a difference in people's lives.
- Qualifications: Strong communication skills and ability to work in a fast-paced environment.
- Other info: Training provided, with great opportunities for career growth.
The predicted salary is between 23809 - 33431 £ per year.
We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.
Customer Service Advisor benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Training is included to prepare you for this role.
Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor pay: £23,809.50 per annum
Customer Service Advisor Work From Home in Norwich employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Customer Service Advisor, especially your communication and empathy skills.
✨Tip Number 3
Dress the part, even if it’s a video call! Looking professional can boost your confidence and set the right tone for the interview. Plus, it shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor Work From Home in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience and skills that match what we’re looking for, like communication and efficiency. A personalised CV shows us you’re genuinely interested!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to join StudySmarter and how your background makes you a great fit. Keep it friendly and professional, just like the role requires.
Show Off Your Skills: In your application, don’t forget to mention specific examples of your customer service skills. Whether it’s handling calls or managing appointments, we want to see how you’ve excelled in similar situations before.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at Back 2 Work Complete Training
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the responsibilities like handling inbound calls, booking appointments, and maintaining a professional telephone manner. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated in past roles. Think about times when you had to empathise with customers or resolve issues. Practising these scenarios can help you articulate your experience during the interview.
✨Demonstrate Your Adaptability
Working in a fast-paced environment means being adaptable is key. Be ready to discuss how you've handled changes or unexpected situations in previous jobs. Highlighting your ability to stay calm under pressure will impress the interviewers and show you're a great fit for their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career development opportunities, or the company culture. This not only shows your interest but also helps you determine if the company aligns with your values and career goals.
