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- Tasks: Deliver top-notch customer support and resolve queries with a smile.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Earn £14.21 per hour with comprehensive training provided.
- Why this job: Make a real difference in customer experiences every day.
- Qualifications: Enthusiasm for helping others and strong communication skills.
- Other info: Opportunity to work on exciting projects and grow your career.
The predicted salary is between 14 - 16 £ per hour.
We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, you’ll provide exceptional customer support, manage queries from start to resolution, and ensure every interaction delivers outstanding satisfaction.
Customer Service Advisor benefits:
- Training is included to prepare you for this role
Customer Service Advisor role:
- Provide the highest levels of customer satisfaction and service at each customer contact
- Own a customer/Internal contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times
- Gather customer data to ensure UU’s records are complete
- Investigate a Customer/Retailer/Internal query to resolution and to their satisfaction
- Strive for telephone resolution first time
- Escalate to Team Leaders where it doesn’t feel it is the right outcome for the customer
- Proactively contact customers based on their interactions and feedback on UU’s automated systems
- Plan a schedule of works against household and non-household targets
- Monitor schedules throughout the day, keep customers updated and plan any required top up work
- Build effective working relations with other UU teams as well as the Contract Partner’s field operations
- Undertake ad-hoc projects and activities as required by Metering Delivery
Customer Service Advisor pay: £14.21 per hour
Customer Service Advisor in Newton-le-Willows employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newton-le-Willows
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on UU and their customer service values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, as a Customer Service Advisor, you'll need to keep customers updated and engaged, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Newton-le-Willows
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about helping customers and making their experience the best it can be.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We love seeing specific examples of how you've provided exceptional support in the past!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your application is easy to read. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Back 2 Work Complete Training
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like managing queries and ensuring customer satisfaction. This will help you demonstrate your enthusiasm and readiness to take on the job.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to keep customers updated and satisfied.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. Think of specific instances where you’ve investigated a query and found a resolution. This shows that you can own a customer contact from start to finish, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
