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- Tasks: Handle inbound calls, book and manage appointments efficiently.
- Company: Join a supportive team with a focus on employee wellbeing.
- Benefits: Earn £23,809.50, enjoy 28 days holiday, and access exclusive discounts.
- Why this job: Work from home while making a difference in people's lives.
- Qualifications: Strong communication skills and ability to work in a fast-paced environment.
- Other info: Training provided, with great opportunities for career growth.
The predicted salary is between 23809 - 23809 £ per year.
We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.
Customer Service Advisor benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Training is included to prepare you for this role.
Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor pay: £23,809.50 per annum
Customer Service Advisor Work From Home in Middlesbrough employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home in Middlesbrough
✨Tip Number 1
Get your game face on! When you're prepping for that interview, think about how you can showcase your communication skills. Practice answering common customer service scenarios so you can demonstrate your ability to empathise and handle calls like a pro.
✨Tip Number 2
Don’t just wing it! Research the company and its values. Knowing what they stand for will help you tailor your responses and show that you’re genuinely interested in being part of their team. Plus, it’ll give you some great talking points during the interview!
✨Tip Number 3
Dress the part, even if it’s a video call! Looking professional can boost your confidence and set the right tone for the interview. Remember, first impressions count, so make sure you’re looking sharp and ready to impress!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’d be a great fit for the Customer Service Advisor position. And hey, don’t forget to apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Service Advisor Work From Home in Middlesbrough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you’ve handled calls, managed appointments, and communicated effectively in past roles.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you’ve excelled in similar situations.
Show Off Your Communication Skills: Since this role involves handling calls, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your telephone manner.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Back 2 Work Complete Training
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities, such as handling inbound calls and managing appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and professionally. You might want to do mock interviews with a friend or family member, focusing on how you would handle various customer scenarios. This will help you feel more at ease during the actual interview.
✨Showcase Your Empathy
Empathy is key in customer service. Prepare examples from your past experiences where you've successfully understood and addressed a customer's needs. Highlighting these moments will demonstrate your ability to connect with callers and provide the support they require.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career development opportunities, or the company culture. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.