Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our busy IT helpdesk, tackling hardware repairs and solving customer IT issues.
- Company: A well-established IT Solutions company with a dynamic work environment.
- Benefits: Gain hands-on experience, learn from experts, and enjoy a supportive team culture.
- Why this job: Kickstart your IT career with diverse tasks and real-world problem-solving opportunities.
- Qualifications: No prior experience needed; just bring your passion for IT and strong communication skills.
- Other info: Perfect for high school and college students eager to dive into the tech world.
A IT support company has need for an IT Apprentice to help support the technology team. The chosen apprentice will help support customers across the Norfolk and Suffolk region.
KEY DUTIES
- Provide technical support; answering support queries via phone, email & self service
- Supporting users via remote assistance, providing a high level of resolution at first contact
- To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process)
- To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected
- Respond to requests from users and help them resolve hardware or software requirements
- Support users in the use of IT equipment by providing necessary guidance and advice
- To escalated more complex calls having captured all relevant information in the ticket
CANDIDATE REQUIREMENTS
- Independent skills
- Team work skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
ELIGIBILITY
- Have the right to live and work in the UK.
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
WANT TO KNOW MORE?
Apply now to Just IT and we will review your application. If you are suitable, we will be in contact to discuss this opportunity.
#J-18808-Ljbffr
IT Support Technician Apprentice employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician Apprentice
✨Tip Number 1
Familiarise yourself with common IT hardware and software issues. Being able to discuss specific problems you've solved or encountered in the past can really impress during interviews.
✨Tip Number 2
Practice your problem-solving skills by working on real-life scenarios. You could set up a home lab to troubleshoot and fix issues, which will give you practical experience to talk about.
✨Tip Number 3
Brush up on your communication skills. Since you'll be helping customers remotely, being able to explain technical issues in simple terms is crucial. Consider role-playing with friends or family.
✨Tip Number 4
Show your enthusiasm for the IT sector. Research the latest trends in IT support and be ready to discuss them. This demonstrates your passion and commitment to the field during your interview.
We think you need these skills to ace IT Support Technician Apprentice
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key duties and candidate requirements. Tailor your application to highlight how your skills and interests align with the role of an IT Support Technician Apprentice.
Highlight Relevant Skills: In your CV and cover letter, emphasise your independent skills, teamwork abilities, and organisational skills. Provide specific examples of how you've demonstrated good written and oral communication skills in previous experiences.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for starting a career in the IT sector. Mention your interest in IT support, networking, and hardware, and explain why you would be a great fit for the apprenticeship.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Back 2 Work Complete Training
✨Show Your Passion for IT
Make sure to express your enthusiasm for the IT sector during the interview. Talk about any personal projects or experiences you've had with technology, as this will demonstrate your genuine interest in the field.
✨Prepare for Technical Questions
Since the role involves repairing hardware and troubleshooting software issues, be ready to answer technical questions. Brush up on common IT problems and solutions, and consider discussing any relevant experience you have with operating systems or hardware.
✨Demonstrate Problem-Solving Skills
As a helpdesk engineer, problem-solving is key. Prepare examples of past situations where you successfully resolved an IT issue, highlighting your thought process and the steps you took to find a solution.
✨Practice Communication Skills
Good communication is essential in this role, especially when dealing with customers. Practice explaining technical concepts in simple terms, and be ready to showcase your written and oral communication skills during the interview.