Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an ICT Support Apprentice, configuring IT equipment and resolving customer issues.
- Company: We are a dynamic electrical and IT support company focused on innovation and customer satisfaction.
- Benefits: Enjoy constant training, support, and the chance to work with cutting-edge technology.
- Why this job: This role offers hands-on experience in IT, a collaborative culture, and opportunities for growth.
- Qualifications: We're looking for self-motivated individuals with teamwork and communication skills.
- Other info: Apply now and explore various roles within our company!
An electrical and IT support company has a need for an ICT Support Apprentice. As an ICT apprentice, you will have a range of duties working in both commissioning and their data destruction department. You will get to commission various customer equipment ranging from Epos, LAN, WAN, MDM managed devices, and Digital Signage. You will receive constant training and support in IT and networking.
Key Duties:- Configuration of varying types of IT equipment (network switches, wireless infrastructure, desktop PCs, hand-held terminals, tablets, electronic point of sale systems, and digital signage).
- Following pre-written scripts for the configuration process ensuring that all steps are completed fully.
- Liaising with customers and management to assist in resolving issues when presented.
- Interfacing with their in-house WMS (Warehouse Management System) for record-keeping purposes during the commissioning process.
- Learning and embracing change, new technology to allow us to provide a good level of service to their customers.
- Being able to work consistently ensuring all staged items have a good level of conformity.
- Investigating hardware/software issues and reporting back to management to resolve.
- Light warehousing duties.
- Performing tasks on a WMS (Warehouse Management System).
- Replacing faulty items.
- General housekeeping.
- Asset Management (Serial Number, Mac Address, and ID tracking).
- Independent skills.
- Teamwork skills.
- Organisational skills.
- Good written and oral communication skills.
- Self-motivated.
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
ICT Support Apprentice employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Apprentice
✨Tip Number 1
Familiarise yourself with the types of equipment mentioned in the job description, such as network switches and digital signage. Having a basic understanding of these technologies will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, as liaising with customers is a key part of the role. Consider role-playing scenarios with friends or family to build your confidence in explaining technical issues clearly.
✨Tip Number 3
Show your enthusiasm for learning new technologies. Research recent advancements in IT and networking, and be prepared to discuss how you can adapt to changes in the industry during your interview.
✨Tip Number 4
Highlight any previous experience you have with teamwork and organisation. Be ready to share examples of how you've successfully collaborated with others or managed tasks effectively in past roles or projects.
We think you need these skills to ace ICT Support Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to ICT support. Emphasise any technical knowledge, teamwork abilities, and organisational skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific duties from the job description, such as configuration of IT equipment and customer liaison, and explain how your background makes you a great fit.
Showcase Communication Skills: Since good written and oral communication skills are essential, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively.
Highlight Your Willingness to Learn: In your application, express your eagerness to learn and adapt to new technologies. Mention any previous experiences where you embraced change or took on new challenges, as this aligns with the company's focus on training and support.
How to prepare for a job interview at Back 2 Work Complete Training
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of IT equipment and networking concepts. Be prepared to discuss any relevant experience you have with configuring devices like network switches, tablets, or digital signage.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting hardware and software issues, think of examples where you've successfully resolved technical problems. This will show your potential employer that you can handle challenges effectively.
✨Emphasise Teamwork and Communication
The job requires liaising with customers and management, so highlight your ability to work well in a team and communicate clearly. Share experiences where you collaborated with others to achieve a common goal.
✨Express Willingness to Learn
As an apprentice, showing enthusiasm for learning new technologies is crucial. Talk about your eagerness to embrace change and how you keep yourself updated with the latest trends in IT.
