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- Tasks: Engage with customers daily via digital, phone, and face-to-face interactions.
- Company: Join a dynamic team within the Civil Service, dedicated to supporting diverse communities.
- Benefits: Enjoy a competitive salary, flexible working, and generous annual leave plus a pension scheme.
- Why this job: Make a real impact by helping others navigate their journey into work while developing your skills.
- Qualifications: Strong communication skills and the ability to handle complex information are essential.
- Other info: Comprehensive training provided to ensure you're fully prepared for the role.
The predicted salary is between 27000 - 37800 £ per year.
We’re recruiting for Executive officers to earn £27,000 per annum. Executive officers benefits: * Civil Service pension scheme * 25–30 days annual leave plus bank holidays * Career development and training opportunities * Flexible working arrangements * Employee wellbeing support Training is included to prepare you for this role Executive officers role: You will be working with customers, employers and colleagues through a combination of digital, telephone and face to face contacts on a daily basis. To be successful you will need to demonstrate effective communication skills across a wide range of diverse customers, along with the ability to understand complex information and give explanations to the customer. You will also have the ability to manage difficult situations. We are looking for someone who has the ability to understand complex information and give clear explanations to the customer. You will have effective communication skills both verbally and in writing to a wide range of diverse customers. This will enable you to coach customers to improve their movement in to work and manage challenging conversations. These strengths will enable you to manage difficult situations where a calm and professional manner is required following Departmental procedures. You must be able to navigate a range of computer systems to action tasks as well as coach customers to be confident using digital work search tools. You’ll will also be required to handle telephony queries as well as your face to face appointments Executive officers pay: Starting salary of £27,000 per annum
Executive Officer employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Executive Officer. Understanding the nuances of effective communication and customer interaction will help you stand out during interviews. Think about examples from your past experiences where you've successfully managed difficult conversations.
✨Tip Number 2
Brush up on your digital skills, as you'll be required to navigate various computer systems. Consider taking a short online course or tutorial on digital work search tools to demonstrate your commitment to helping customers in this area.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview process. Practising how to handle challenging situations calmly and professionally will showcase your ability to manage stress and maintain composure under pressure.
✨Tip Number 4
Research the Civil Service and its values. Being able to articulate how your personal values align with those of the organisation can give you an edge. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Executive Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Executive Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Communication Skills: Since effective communication is crucial for this role, ensure your CV and cover letter reflect your verbal and written communication abilities. Provide specific examples of how you've successfully communicated complex information in previous roles.
Highlight Problem-Solving Abilities: Demonstrate your ability to manage difficult situations by including examples in your application. Describe scenarios where you remained calm under pressure and resolved issues effectively.
Tailor Your Application: Customise your CV and cover letter for the Executive Officer role. Use keywords from the job description and focus on relevant experiences that showcase your ability to coach customers and navigate digital tools.
How to prepare for a job interview at Back 2 Work Complete Training
✨Showcase Your Communication Skills
Since the role requires effective communication with diverse customers, be prepared to demonstrate your verbal and written communication skills. Use examples from your past experiences where you successfully explained complex information or coached someone through a challenging situation.
✨Prepare for Difficult Conversations
The job involves managing difficult situations, so think of scenarios where you've had to handle tough conversations. Practice how you would approach these discussions calmly and professionally, ensuring you follow procedures while maintaining empathy.
✨Familiarise Yourself with Digital Tools
As you'll be coaching customers on digital work search tools, make sure you're comfortable with various computer systems. Brush up on any relevant software or platforms that may be used in the role, and be ready to discuss your tech-savviness during the interview.
✨Research the Organisation
Understanding the values and mission of the organisation is crucial. Familiarise yourself with their services and how they support customers. This knowledge will help you tailor your answers and show your genuine interest in the role and the company.
