Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers daily via digital, phone, and face-to-face interactions.
- Company: Join a dynamic team within the Civil Service, dedicated to supporting diverse communities.
- Benefits: Enjoy a competitive salary, flexible working, and generous annual leave plus a pension scheme.
- Why this job: Make a real impact by helping others navigate their journey into work while developing your skills.
- Qualifications: Strong communication skills and the ability to handle complex information are essential.
- Other info: Comprehensive training provided to prepare you for success in this role.
The predicted salary is between 27000 - 37800 £ per year.
We’re recruiting for Executive officers to earn £27,000 per annum. Executive officers benefits: * Civil Service pension scheme * 25–30 days annual leave plus bank holidays * Career development and training opportunities * Flexible working arrangements * Employee wellbeing support Training is included to prepare you for this role Executive officers role: You will be working with customers, employers and colleagues through a combination of digital, telephone and face to face contacts on a daily basis. To be successful you will need to demonstrate effective communication skills across a wide range of diverse customers, along with the ability to understand complex information and give explanations to the customer. You will also have the ability to manage difficult situations. We are looking for someone who has the ability to understand complex information and give clear explanations to the customer. You will have effective communication skills both verbally and in writing to a wide range of diverse customers. This will enable you to coach customers to improve their movement in to work and manage challenging conversations. These strengths will enable you to manage difficult situations where a calm and professional manner is required following Departmental procedures. You must be able to navigate a range of computer systems to action tasks as well as coach customers to be confident using digital work search tools. You’ll will also be required to handle telephony queries as well as your face to face appointments Executive officers pay: Starting salary of £27,000 per annum
Executive Officer employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Executive Officer. Understanding the nuances of customer interaction, especially in challenging situations, will help you demonstrate your capability during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you articulate complex information clearly and confidently, which is crucial for this role.
✨Tip Number 3
Research common digital work search tools and be prepared to discuss how you would coach customers in using them. Showing your proactive approach to understanding these tools can set you apart.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully managed difficult conversations. Being able to share these stories will illustrate your ability to handle the challenges of the role effectively.
We think you need these skills to ace Executive Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Executive Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Communication Skills: Since effective communication is crucial for this role, ensure your CV and cover letter showcase your verbal and written communication skills. Provide specific examples of how you've successfully communicated complex information in previous roles.
Demonstrate Problem-Solving Abilities: Include instances where you've managed difficult situations or challenging conversations. This will illustrate your ability to remain calm and professional under pressure, which is essential for the Executive Officer role.
Tailor Your Application: Customise your CV and cover letter for this specific position. Use keywords from the job description and focus on relevant experiences that demonstrate your capability to coach customers and navigate digital tools effectively.
How to prepare for a job interview at Back 2 Work Complete Training
✨Showcase Your Communication Skills
Since the role requires effective communication with diverse customers, be prepared to demonstrate your verbal and written communication skills. Use examples from your past experiences where you successfully explained complex information or managed difficult conversations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations. Think of specific instances where you remained calm under pressure and followed procedures effectively. Practising these scenarios can help you articulate your thought process during the interview.
✨Familiarise Yourself with Digital Tools
As the role involves coaching customers on digital work search tools, make sure you are comfortable with various computer systems. Brush up on any relevant software or platforms that may be used in the role, and be ready to discuss your experience with them.
✨Research the Organisation
Understanding the values and mission of the organisation will help you align your answers with their goals. Familiarise yourself with their services and any recent news or initiatives they have undertaken, as this knowledge can impress your interviewers.
