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For Companies At a Glance
- Tasks: Provide 1st line technical support and resolve workplace IT issues quickly.
- Company: Join a dynamic Workplace Service Centre focused on enhancing employee productivity.
- Benefits: Enjoy a collaborative team environment and opportunities for skill development.
- Why this job: Make a real impact by helping colleagues stay productive and connected.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Ideal for tech-savvy individuals eager to learn and grow in IT support.
As a Desk Side Support Engineer, you will be based within the Workplace Service Centre providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles.
KEY DUTIES
- Provide a single point of contact to internal colleagues reporting IT-related incidents.
- Diagnose and resolve technical issues at the first level to minimise downtime for colleagues.
- Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
- Excellent ability to troubleshoot and problem solve.
CANDIDATE REQUIREMENTS
- Excellent communication skills.
- A desire to provide customers with excellent services.
- A desire to learn new skills.
- Ability to work in a great team.
- Knowledge of Office365 / Active Directory / Remote Connectivity / Web Browsers.
- Ability to use problem-solving techniques to capture details and make sound decisions.
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Desk Side Support Engineer employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Side Support Engineer
✨Tip Number 1
Familiarise yourself with common technical issues related to Office365, Active Directory, and remote connectivity. Being able to discuss these topics confidently during an interview will show that you have the necessary knowledge for the role.
✨Tip Number 2
Practice your troubleshooting skills by simulating common IT problems and resolving them. This hands-on experience will not only boost your confidence but also provide you with real examples to share during your interview.
✨Tip Number 3
Brush up on your communication skills, as this role requires excellent interaction with colleagues. Consider role-playing scenarios where you explain technical issues in simple terms to non-technical users.
✨Tip Number 4
Show your enthusiasm for learning new skills by researching the latest trends in IT support. Mentioning specific technologies or methodologies you've explored can demonstrate your commitment to professional growth.
We think you need these skills to ace Desk Side Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Desk Side Support Engineer role. Emphasise your technical support experience, particularly with Office365, Active Directory, and troubleshooting.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and your desire to provide excellent customer service. Mention specific examples of how you've resolved technical issues in the past.
Highlight Problem-Solving Skills: In your application, include examples of how you've used problem-solving techniques to diagnose and resolve IT-related incidents. This will demonstrate your ability to minimise downtime for colleagues.
Show Enthusiasm for Learning: Express your eagerness to learn new skills in your application. Companies value candidates who are willing to grow and adapt, especially in a technical support role.
How to prepare for a job interview at Back 2 Work Complete Training
✨Showcase Your Communication Skills
As a Desk Side Support Engineer, you'll need to communicate effectively with colleagues. During the interview, demonstrate your ability to explain technical issues in simple terms and listen actively to understand their concerns.
✨Prepare for Technical Questions
Expect questions related to Office365, Active Directory, and troubleshooting techniques. Brush up on these topics and be ready to discuss how you've resolved similar issues in the past.
✨Emphasise Your Problem-Solving Abilities
Highlight specific examples where you've successfully diagnosed and resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your critical thinking skills.
✨Demonstrate Your Team Spirit
This role requires collaboration with others, so be prepared to discuss your experience working in teams. Share examples of how you've contributed to team success and supported colleagues in achieving their goals.
