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For Companies At a Glance
- Tasks: Provide 1st line technical support and resolve workplace IT issues quickly.
- Company: Join a dynamic team dedicated to enhancing workplace efficiency through tech support.
- Benefits: Enjoy a collaborative environment with opportunities for skill development and growth.
- Why this job: Be the go-to person for tech solutions, making a real impact on your colleagues' productivity.
- Qualifications: Strong communication skills and a passion for customer service are essential; tech knowledge is a plus.
- Other info: Ideal for those eager to learn and grow in a supportive team atmosphere.
As a Desk Side Support Engineer, you will be based within the Workplace Service Centre providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles.
KEY DUTIES
- Provide a single point of contact to internal colleagues reporting IT-related incidents.
- Diagnose and resolve technical issues at the first level to minimise downtime for colleagues.
- Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
- Excellent ability to troubleshoot and problem solve.
CANDIDATE REQUIREMENTS
- Excellent communication skills.
- A desire to provide customers with excellent services.
- A desire to learn new skills.
- Ability to work in a great team.
- Knowledge of Office365 / Active Directory / Remote Connectivity / Web Browsers.
- Ability to use problem-solving techniques to capture details and make sound decisions.
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Desk Side Support Engineer employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Side Support Engineer
✨Tip Number 1
Familiarise yourself with common technical issues that users face, especially related to Office365 and Active Directory. Being able to discuss these scenarios during your interview will show your proactive approach and understanding of the role.
✨Tip Number 2
Brush up on your communication skills by practising how to explain technical concepts in simple terms. This is crucial for a Desk Side Support Engineer, as you'll need to assist colleagues who may not be tech-savvy.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of past experiences where you successfully resolved technical issues. This will help you stand out as someone who can think on their feet.
✨Tip Number 4
Show your eagerness to learn by researching the latest trends in IT support and customer service. Mentioning this during your interview can highlight your commitment to personal and professional growth.
We think you need these skills to ace Desk Side Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Desk Side Support Engineer role. Emphasise your technical support experience, particularly with Office365, Active Directory, and troubleshooting.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for providing excellent customer service and your desire to learn new skills. Mention specific examples of how you've successfully resolved technical issues in the past.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey technical information clearly. Use concise language and avoid jargon where possible.
Highlight Teamwork Experience: Demonstrate your ability to work well in a team by including examples from previous roles where collaboration was essential. This will show that you can contribute positively to the Workplace Service Centre environment.
How to prepare for a job interview at Back 2 Work Complete Training
✨Showcase Your Communication Skills
As a Desk Side Support Engineer, you'll need to communicate effectively with colleagues. During the interview, demonstrate your ability to explain technical issues in simple terms and listen actively to understand their concerns.
✨Prepare for Technical Questions
Expect questions related to troubleshooting and problem-solving. Brush up on your knowledge of Office365, Active Directory, and remote connectivity. Be ready to discuss how you've resolved similar issues in the past.
✨Emphasise Your Customer Service Mindset
Highlight your desire to provide excellent service. Share examples of how you've gone above and beyond to help customers or colleagues in previous roles, showcasing your commitment to resolving issues quickly.
✨Demonstrate Teamwork Abilities
Since this role involves working closely with a team, be prepared to discuss your experiences collaborating with others. Share specific instances where you contributed to a team's success or helped a colleague overcome a challenge.
