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- Tasks: Provide 1st line technical support and resolve workplace IT issues quickly.
- Company: Join a dynamic team focused on enhancing workplace efficiency through tech support.
- Benefits: Enjoy a collaborative work environment with opportunities to learn and grow your skills.
- Why this job: Be the go-to person for tech solutions, making a real impact on colleagues' productivity.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Ideal for tech-savvy individuals eager to develop their troubleshooting abilities.
As a Desk Side Support Engineer, you will be based within the Workplace Service Centre providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles.
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
KEY DUTIES- Provide a single point of contact to internal colleagues reporting IT-related incidents.
- Diagnose and resolve technical issues at the first level to minimise downtime for colleagues.
- Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
- Excellent ability to troubleshoot and problem solve.
- Excellent communication skills.
- A desire to provide customers with excellent services.
- A desire to learn new skills.
- Ability to work in a great team.
- Knowledge of Office365 / Active Directory / Remote Connectivity / Web Browsers.
- Ability to use problem-solving techniques to capture details and make sound decisions.
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Desk Side Support Engineer employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Side Support Engineer
✨Tip Number 1
Familiarise yourself with common technical issues related to Office365 and Active Directory. Being able to discuss these topics confidently during your interview will show that you have the necessary knowledge for the role.
✨Tip Number 2
Practice your troubleshooting skills by simulating common IT problems. This hands-on experience will not only boost your confidence but also prepare you to demonstrate your problem-solving techniques effectively.
✨Tip Number 3
Brush up on your communication skills, as this role requires excellent interaction with colleagues. Consider role-playing scenarios where you explain technical issues in simple terms to non-technical users.
✨Tip Number 4
Show your eagerness to learn by researching the latest trends in IT support and customer service. Mentioning specific examples of how you stay updated can set you apart from other candidates.
We think you need these skills to ace Desk Side Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in providing technical support, especially in 1st line roles. Emphasise your troubleshooting skills and any specific knowledge of Office365, Active Directory, or Remote Connectivity.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your communication skills and customer service orientation make you a great fit. Mention specific examples of how you've resolved technical issues in the past.
Showcase Problem-Solving Skills: During the application process, provide examples of situations where you've successfully diagnosed and resolved technical issues. This will demonstrate your ability to minimise downtime for colleagues.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is key for this role.
How to prepare for a job interview at Back 2 Work Complete Training
✨Showcase Your Communication Skills
As a Desk Side Support Engineer, you'll need to communicate effectively with colleagues. During the interview, demonstrate your ability to explain technical issues in simple terms and listen actively to understand their concerns.
✨Prepare for Technical Questions
Expect questions related to troubleshooting and problem-solving. Brush up on your knowledge of Office365, Active Directory, and remote connectivity. Be ready to discuss how you've resolved similar issues in the past.
✨Emphasise Your Customer Service Mindset
Highlight your desire to provide excellent service. Share examples of how you've gone above and beyond to help customers or colleagues in previous roles, showcasing your commitment to resolving issues quickly.
✨Demonstrate Teamwork Abilities
Since this role involves working closely with a team, be prepared to discuss your experiences collaborating with others. Share specific instances where you contributed to a team's success or helped a colleague overcome a challenge.
