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- Tasks: Provide 1st line technical support and resolve workplace IT issues quickly.
- Company: Join a dynamic team focused on enhancing workplace efficiency through tech support.
- Benefits: Enjoy a collaborative environment with opportunities to learn and grow your skills.
- Why this job: Be the go-to person for tech solutions and make a real impact on your colleagues' productivity.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Ideal for tech-savvy individuals eager to develop their troubleshooting abilities.
As a Desk Side Support Engineer, you will be based within the Workplace Service Centre providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles.
KEY DUTIES
- Provide a single point of contact to internal colleagues reporting IT-related incidents.
- Diagnose and resolve technical issues at the first level to minimise downtime for colleagues.
- Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
- Excellent ability to troubleshoot and problem solve.
CANDIDATE REQUIREMENTS
- Excellent communication skills.
- A desire to provide customers with excellent services.
- A desire to learn new skills.
- Ability to work in a great team.
- Knowledge of Office365 / Active Directory / Remote Connectivity / Web Browsers.
- Ability to use problem-solving techniques to capture details and make sound decisions.
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Desk Side Support Engineer employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Side Support Engineer
✨Tip Number 1
Familiarise yourself with common technical issues that users face, especially related to Office365 and Active Directory. This knowledge will help you demonstrate your troubleshooting skills during the interview.
✨Tip Number 2
Practice your communication skills by explaining technical concepts in simple terms. Being able to convey complex information clearly is crucial for a Desk Side Support Engineer.
✨Tip Number 3
Showcase your problem-solving techniques by preparing examples of past experiences where you successfully resolved technical issues. This will highlight your ability to think on your feet.
✨Tip Number 4
Research our company culture and values to align your answers with what we stand for. Demonstrating a desire to learn and grow within our team can set you apart from other candidates.
We think you need these skills to ace Desk Side Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Desk Side Support Engineer role. Emphasise your technical support experience, particularly with Office365, Active Directory, and troubleshooting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your desire to provide excellent customer service. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Problem-Solving Skills: In your application, include examples of how you've used problem-solving techniques to diagnose and resolve IT-related incidents. This will demonstrate your ability to minimise downtime for colleagues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Back 2 Work Complete Training
✨Showcase Your Communication Skills
As a Desk Side Support Engineer, you'll need to communicate effectively with colleagues. During the interview, demonstrate your ability to explain technical issues in simple terms and listen actively to understand their concerns.
✨Prepare for Technical Questions
Expect questions related to Office365, Active Directory, and troubleshooting techniques. Brush up on these topics and be ready to discuss how you've resolved similar issues in the past.
✨Emphasise Your Problem-Solving Abilities
Highlight specific examples where you've successfully diagnosed and resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your critical thinking skills.
✨Demonstrate Your Team Spirit
Since this role involves working closely with others, share experiences that illustrate your ability to collaborate effectively. Mention any team projects or situations where you contributed to a positive team dynamic.
