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- Tasks: Help customers with queries and manage appointment bookings from the comfort of your home.
- Company: Join a friendly team dedicated to delivering excellent customer service.
- Benefits: Enjoy 28 days holiday, discounts, wellness classes, and a supportive work environment.
- Why this job: Make a difference in people's lives while developing your career from home.
- Qualifications: Good communication skills and a professional telephone manner are essential.
- Other info: Training provided, with opportunities for career growth and recognition.
The predicted salary is between 23809 - 26500 £ per year.
We’re recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per year. In this role, you’ll be part of a friendly, supportive team helping customers with their queries to deliver excellent service every time.
Customer Service Advisor benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Training is included to prepare you for this role.
You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor pay: £23,809.50 per annum
Customer Service Advisor Work From Home in Derby employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home in Derby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your communication skills and ability to handle customer queries effectively.
✨Tip Number 3
Dress the part, even if it’s a video call! Looking professional can boost your confidence and make a great first impression. Plus, it shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor Work From Home in Derby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can bring your unique flair to our friendly team!
Show Off Your Communication Skills: Since this role is all about helping customers, let your written communication shine! Use clear, concise language and demonstrate your ability to empathise with customers in your application.
Highlight Relevant Experience: If you've got experience in customer service or a similar fast-paced environment, make it known! We love seeing how you've handled queries and provided excellent service in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Back 2 Work Complete Training
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like handling inbound calls and managing appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated in past roles. Think about times when you’ve resolved customer queries or handled difficult situations. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Empathy and Professionalism
In customer service, empathy is key. Be ready to discuss how you would handle various customer situations with care and professionalism. You might even want to role-play some common scenarios with a friend to get comfortable with expressing empathy while maintaining a professional tone.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and career progression. This not only shows your interest but also helps you determine if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer.