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- Tasks: Help customers troubleshoot technical issues and provide expert advice daily.
- Company: Join an award-winning contact centre known for exceptional customer support.
- Benefits: Receive full training, enjoy a supportive team environment, and develop valuable skills.
- Why this job: Be the frontline hero for businesses, making a real impact with your problem-solving skills.
- Qualifications: No specific experience needed; just bring your helpful attitude and communication skills.
- Other info: Opportunities to connect with customers via calls, web chat, and email.
The predicted salary is between 24000 - 36000 £ per year.
Working within our client’s award-winning contact centre in the North East area of England. Their Technical Support Experts help customers get the best out of their products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use their products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems. No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided. KEY DUTIES * You\’ll speak to their customers every day on an inbound call line, as they contact the company for technical and complex problems that need troubleshooting and resolving. * It will be up to you to get to know their business, build rapport and help them get back on track with their product. * You\’ll be a product expert, able to spot fixes and recommend additional products that could save them time and effort. * You may speak to customers on occasion via web chat and email – so strong communication skills are key! CANDIDATE REQUIREMENTS * Independent skills * Team work skills * Organisational skills * Good written and oral communication skills * Self-Motivated
Customer Support Expert employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Expert
✨Tip Number 1
Familiarise yourself with the products and services offered by our client. Understanding their offerings will help you build rapport with customers and provide tailored advice during your calls.
✨Tip Number 2
Practice active listening skills. When speaking with customers, ensure you fully understand their issues before responding. This will not only help in resolving their problems but also in building a strong relationship.
✨Tip Number 3
Showcase your calmness under pressure. During your interactions, demonstrate that you can handle challenging situations with ease, as this is crucial for a Customer Support Expert role.
✨Tip Number 4
Highlight your teamwork skills during interviews. Emphasise how you can collaborate effectively with colleagues to ensure customer satisfaction, as this is key in a contact centre environment.
We think you need these skills to ace Customer Support Expert
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key duties and candidate requirements. Tailor your application to highlight how your skills align with the role of a Customer Support Expert.
Highlight Relevant Skills: Emphasise your independent skills, teamwork abilities, and organisational skills in your CV and cover letter. Provide examples of how you've demonstrated these skills in previous roles or experiences.
Showcase Communication Skills: Since strong written and oral communication skills are essential, ensure your application is clear and well-structured. Use concise language and check for any grammatical errors before submitting.
Personalise Your Application: Make your application stand out by personalising it. Mention why you want to work for this specific company and how you can contribute to their award-winning contact centre.
How to prepare for a job interview at Back 2 Work Complete Training
✨Show Your Helpful Nature
Since the role requires a naturally helpful attitude, be sure to highlight any past experiences where you assisted others. Share specific examples of how you resolved issues or provided support, even if they weren't in a formal job setting.
✨Demonstrate Calmness Under Pressure
Prepare to discuss situations where you faced challenges or stressful scenarios. Explain how you managed to stay calm and focused, as this is crucial for handling technical problems effectively.
✨Build Rapport with Interviewers
Practice building rapport during your interview by engaging in friendly conversation. Show genuine interest in the interviewers and the company, which reflects your ability to connect with customers in the role.
✨Highlight Communication Skills
Since strong communication skills are essential, be ready to showcase your written and verbal abilities. You might want to prepare a brief explanation of a complex topic in simple terms, demonstrating your capacity to communicate effectively.
