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- Tasks: Provide top-notch customer service and assist with sales techniques.
- Company: Join a rapidly expanding business with a focus on customer satisfaction.
- Benefits: Earn above the National Living Wage, enjoy employee discounts, and access overtime opportunities.
- Why this job: Kickstart your career with job security and fast-track promotion potential.
- Qualifications: Passion for customer service; retail experience is a plus but not required.
- Other info: Flexible shifts available, with full training provided before you start.
Hourly rate: £12.21-£12.74 Shift pattern: Monday-Sunday, Mornings, Evenings and Weekend options available. Our Customer Service Assistant/Advisor roles hold primarily customer service duties. Your role will predominantly be a customer service one. Candidates should be motivated to provide a high level of customer service and carry out advised sales techniques. Till and cash handling required. Partial lone working plus flexible holiday cover. Previous retail experience would be advantageous but not necessary as full training for this role will be provided prior to commencement of employment. We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Our staff members need to be outgoing, confident and ambitious. So, what’s in it for you? * Job Security due to our ever expanding business * Fast track to supervisor promotion for the right candidates as well as excellent career progression opportunities * We pay above the National Living Wage regardless of age! * Overtime available. * Employee discount. What happens now? If your application is shortlisted, the Recruiter or Hiring Manager managing this vacancy will give you a call. They will go through the role in a little more detail and discuss the next steps as well as answer any questions you may have
Customer Service Assistant employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Be proactive! Once you’ve applied through our website, don’t just sit back. Reach out to the recruiter or hiring manager on LinkedIn. A friendly message can make you stand out and show your enthusiasm for the role.
✨Tip Number 2
Prepare for the call! If you get shortlisted, the recruiter will call you to discuss the role. Have a few questions ready about the company culture or growth opportunities. It shows you’re genuinely interested and engaged.
✨Tip Number 3
Show off your personality! During interviews or calls, let your outgoing nature shine through. Remember, they’re looking for someone who can deliver great customer service with pride and integrity, so be yourself!
✨Tip Number 4
Follow up! After your interview or call, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and reinforces your interest in the position. Plus, it’s just good manners!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s packed with important details about what we’re looking for in a Customer Service Assistant, and it’ll help you tailor your application to stand out.
Show Your Passion for Customer Service: We want to see your enthusiasm for providing top-notch customer service! In your application, share any experiences or examples that highlight your commitment to helping customers and making their experience memorable.
Highlight Relevant Skills: Even if you don’t have direct retail experience, think about transferable skills you might have. Whether it’s cash handling, communication, or teamwork, make sure to mention these in your application to show us you’re a great fit!
Apply Through Our Website: When you’re ready to submit your application, do it through our website. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need right there to make the process smooth and easy.
How to prepare for a job interview at Back 2 Work Complete Training
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes great service and be ready to share examples from your past experiences, even if they’re not directly related to retail. This shows you’re motivated and have a genuine interest in providing top-notch service.
✨Show Off Your Personality
Since the role requires outgoing and confident individuals, let your personality shine through during the interview. Be friendly, approachable, and enthusiastic about the opportunity. Remember, they want someone who can connect with customers, so don’t hold back!
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. For instance, how would you deal with an unhappy customer? Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your interest in the position and helps you determine if it’s the right fit for you.