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- Tasks: Provide top-notch customer service and assist with sales techniques.
- Company: Join a rapidly expanding business in Birmingham.
- Benefits: Competitive pay, job security, employee discounts, and overtime opportunities.
- Why this job: Kickstart your career with fast-track promotion potential and full training provided.
- Qualifications: Passion for customer service; retail experience is a plus but not required.
- Other info: Flexible shifts available, including mornings, evenings, and weekends.
Customer Service Assistant/Advisor – Birmingham Hours per week: 30 hours per week Hourly rate: £12.21-£12.74 * Shift pattern: Monday-Sunday, Mornings, Evenings and Weekend options available. * Our Customer Service Assistant/Advisor roles hold primarily customer service duties. * Your role will predominantly be a customer service one. Candidates should be motivated to provide a high level of customer service and carry out advised sales techniques. Till and cash handling required. Partial lone working plus flexible holiday cover. Previous retail experience would be advantageous but not necessary as full training for this role will be provided prior to commencement of employment. We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Our staff members need to be outgoing, confident and ambitious. So, what’s in it for you? · Job Security due to our ever expanding business · Fast track to supervisor promotion for the right candidates as well as excellent career progression opportunities. · We pay above the National Living Wage regardless of age! · Overtime available. · Employee discount. What happens now? If your application is shortlisted, the Recruiter or Hiring Manager managing this vacancy will give you a call. They will go through the role in a little more detail and discuss the next steps as well as answer any questions you may have
Customer Service Assistant employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations with customers. Being prepared will boost your confidence and help you shine during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to take on the challenge!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and making their experience great.
Tailor Your Application: Make sure to customise your application to highlight any relevant experience or skills that match the job description. Even if you don’t have direct retail experience, think about other roles where you’ve provided excellent service and mention those!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences and focus on what makes you a great fit for the role. Remember, we’re looking for confident and ambitious candidates!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Back 2 Work Complete Training
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the key responsibilities, such as cash handling and customer service techniques. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Whether it's a retail job or any other role, think of specific situations where you went above and beyond for a customer. This will demonstrate your passion for delivering great service, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain customer service scenarios. Practice responses to common situations, like dealing with an unhappy customer or managing a busy shift. This will help you think on your feet during the interview and show that you can handle the pressures of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
