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- Tasks: Handle inbound calls, book and manage appointments efficiently.
- Company: Join a supportive team focused on customer care and employee wellbeing.
- Benefits: Enjoy 28 days holiday, discounts, wellness classes, and a referral bonus scheme.
- Why this job: Work from home in a fast-paced role that values communication and empathy.
- Qualifications: Good communication skills and a professional telephone manner required.
- Other info: Training provided, with opportunities for career development and recognition awards.
The predicted salary is between 23809 - 33333 £ per year.
We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.
Customer Service Advisor benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Training is included to prepare you for this role.
Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor pay: £23,809.50 per annum
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or assessments.
✨Tip Number 2
Practice your communication skills, especially over the phone. You can do this by role-playing with a friend or family member, focusing on maintaining a polite and professional tone while addressing various customer concerns.
✨Tip Number 3
Research StudySmarter and our values. Understanding our mission and how we support our employees will allow you to align your answers with what we’re looking for in a candidate.
✨Tip Number 4
Prepare questions to ask during the interview about the role and company culture. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
We think you need these skills to ace Customer Service Advisor Work From Home
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as communication, empathy, and efficiency, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Highlight Remote Work Skills: Since this is a work-from-home position, emphasise any previous remote work experience. Discuss your ability to manage time effectively and stay organised while working independently.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Back 2 Work Complete Training
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues or handled difficult conversations.
✨Familiarise Yourself with the Role
Make sure you understand the specifics of the Customer Service Advisor role. Research common challenges faced in this position and think about how you would handle them. This will show your potential employer that you're proactive and genuinely interested in the job.
✨Emphasise Empathy and Professionalism
The ability to empathise with callers is crucial. Prepare to discuss scenarios where you've had to show understanding and patience. Highlight your professional telephone manner and how it contributes to a positive customer experience.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the role. Ask about the training process, opportunities for career development, or how success is measured in the position. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
