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- Tasks: Assist customers with queries via calls, emails, and in-person interactions.
- Company: Join a dynamic team focused on customer satisfaction and service excellence.
- Benefits: Enjoy 28 days holiday, flexible work options, and comprehensive training.
- Why this job: Be part of a supportive culture that values collaboration and personal growth.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Opportunity to buy/sell additional holiday days and engage in a positive work environment.
The predicted salary is between 23809 - 33431 £ per year.
We’re recruiting for Customer Service Advisors to earn £23,809.50 per annum.
Customer Service Advisor benefits:
- In return, you will be exposed to the fast-paced environment where you can benefit from our comprehensive in-house training to continue developing and utilising your skill set.
- We offer a great benefits package, in addition to a generous holiday entitlement of 28 days + bank holidays + a free belief day with the opportunity to buy & sell an additional 5 days per year.
Training is included to prepare you for this role.
Customer Service Advisor role:
- Deal with customer queries at the first point of contact (including: telephone calls, personal visits, emails, written correspondence and webmail queries) to meet both compliance and customer satisfaction targets.
- Ensure calls are prioritised and managed to a high standard. This includes recording work accurately and enabling repairs to be completed within agreed timescales.
- Raise accurate works orders for our contractors to maximise first time fix and minimise the need for orders to be varied.
- Respond quickly to emergency and urgent maintenance queries to safeguard customers and property.
- Provide an efficient, courteous service to our internal and external customers during every interaction they have with us.
- Resolve customer queries at the first point of contact wherever possible and take ownership of enquiries that require further action.
- Use an empathetic approach if the customer has any reason to be dissatisfied and help to resolve their query to create positive customer experiences.
- Work collaboratively with colleagues across the Property Directorate, and other teams across the company to improve service effectiveness.
- Support the delivery of all administrative tasks within the rest of the Property Desk.
- Carry out other duties as may be reasonably assigned from time to time by the senior management team.
- To understand and comply with the company safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization.
- Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity.
- Play an active role in contributing to effective cross team working and provide cover for colleagues as required.
- To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy.
- To comply with the company Health and Safety policies, procedures, and processes and to promote health and safety compliance for all.
- To act at all times within the company policies, procedures and code of conduct and uphold commitments to Equality and Diversity.
Customer Service Advisor pay: £23,809.50 per annum
Customer Service Advisor employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our company values: Care, Dare, Collaborate. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Practice active listening skills. As a Customer Service Advisor, you'll need to understand customer queries thoroughly. Show that you can listen and respond effectively by engaging in mock conversations with friends or family.
✨Tip Number 3
Research common customer service scenarios and prepare responses. Think about how you would handle difficult situations or complaints, as this will help you stand out during any discussions with us.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the company culture, which can be invaluable when you're preparing for your interview with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your ability to handle queries, resolve issues, and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills align with the company's values of Care, Dare, and Collaborate, and provide examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: In your application, emphasise skills such as communication, empathy, and problem-solving. These are crucial for a Customer Service Advisor role, so make sure to illustrate how you’ve used these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Back 2 Work Complete Training
✨Showcase Your Communication Skills
As a Customer Service Advisor, effective communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries or handled difficult situations.
✨Emphasise Empathy and Problem-Solving
Highlight your empathetic approach when dealing with customers. Share specific instances where you turned a negative experience into a positive one by understanding the customer's perspective and providing a solution. This will show that you can create positive customer experiences.
✨Familiarise Yourself with Company Values
Research the company's corporate values of Care, Dare, Collaborate. Be prepared to discuss how you embody these values in your work. This will demonstrate your alignment with the company's culture and your commitment to contributing positively to the team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle various customer service situations. Practice responding to common scenarios, such as managing urgent maintenance queries or dealing with dissatisfied customers, to showcase your problem-solving skills and quick thinking.
