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- Tasks: Engage with customers, upsell products, and provide top-notch service.
- Company: Join a dynamic team in a thriving customer service environment.
- Benefits: Earn up to £18.00 per hour, enjoy discounts, and receive bonuses.
- Why this job: Make a difference while earning great pay and enjoying fantastic perks.
- Qualifications: Strong communication skills and a passion for sales.
- Other info: Employee ownership scheme and opportunities for personal growth.
We’re recruiting for Customer Service Advisors to earn up to £18.00 per hour. Customer Service Advisor role: All contact with customers will either be with existing customers, lapsed customers or people who have expressed an interest in any products or services. Inbound requires an element of upselling (targeted). They will receive inbound contact from existing customers who wish to upgrade or perhaps top up credit. The role will involve offering a contract rather than pay as you go, upselling products and services regarding phones, tablets, watches, laptops and broadband. The role is 5% customer service and 95% sales Outbound requires calling out to customers offering additional services, discounts and the latest offers Targets include; talk time, upgrades and retentions and sales and multi sales Customer Service Advisor benefits: Employee Owned Trust, which means employees become share holders, which results in a tax free bonus each June (must have worked Jan-Dec, the previous year to qualify) 50% discount on contracts and 30% for five nominated friends and family Free gym membership Cycle to Work scheme after one years service Frequent team and individual incentives Customer Service Advisor pay: £12.25 – £18.00 per hour + Bonuses
Customer Service Advisor employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially those related to phones, tablets, and broadband. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your upselling skills! Since this role is all about sales, think of ways to present additional services or upgrades in a friendly and engaging manner. Role-play with a friend or family member to get comfortable with the pitch.
✨Tip Number 3
Be ready to showcase your customer service skills! Prepare examples of how you've handled tough situations or turned a negative experience into a positive one. This will help you stand out as someone who can handle both service and sales.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and sales experience. We want to see how you've successfully interacted with customers in the past, so don’t be shy about showcasing those skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Service Advisor role and how your skills align with what we’re looking for. Keep it friendly and engaging!
Show Off Your Sales Skills: Since this role is 95% sales, make sure to mention any relevant sales achievements or experiences. We love seeing numbers, so if you’ve hit targets or closed deals, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Back 2 Work Complete Training
✨Know Your Products
Familiarise yourself with the products and services offered by the company. Being able to discuss phones, tablets, and broadband options confidently will show that you're prepared and genuinely interested in the role.
✨Practice Upselling Scenarios
Since the role involves upselling, practice common scenarios where you might need to encourage a customer to upgrade or switch to a contract. Role-playing these situations can help you feel more comfortable during the interview.
✨Highlight Your Sales Experience
Be ready to share specific examples from your past experiences where you've successfully met sales targets or provided excellent customer service. This will demonstrate your ability to thrive in a sales-focused environment.
✨Show Enthusiasm for Customer Interaction
Express your passion for helping customers and how you enjoy engaging with them. A positive attitude towards customer service will resonate well with the interviewers, especially since this role is heavily focused on customer interaction.
