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- Tasks: Help customers by answering calls and emails, ensuring their questions are resolved.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Enjoy a starting salary of £26,000, gym membership, and 25 days holiday!
- Why this job: Gain valuable experience in customer service while enjoying a fun and casual work environment.
- Qualifications: No prior experience needed; training will be provided to set you up for success.
- Other info: Participate in exciting company events like Christmas and summer parties!
We’re recruiting for Customer Service Advisors to earn £11.44 per hour. Customer Service Advisor benefits: * A range of discounts for leading Highstreet brands * Company pension * Flexitime considered * Referral programme available * Comprehensive salary * Training is included to prepare you for this role Customer Service Advisor role: A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. Customer Service Advisor pay: £11.44 per hour + bonus and benefits
Customer Service Advisor employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice active listening techniques. Being able to show that you can listen and respond appropriately to customer needs is crucial for a Customer Service Advisor role.
✨Tip Number 3
Research our company values and culture. Understanding what we stand for will allow you to align your answers with our expectations during the interview.
✨Tip Number 4
Prepare questions to ask us about the role and the team. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Use specific examples that demonstrate your ability to handle calls, resolve issues, and provide excellent customer service.
Showcase Communication Skills: Since the role involves taking calls and responding to emails, highlight your communication skills. Mention any relevant training or experiences that showcase your ability to communicate effectively with customers.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Personal touches can make your application stand out from the rest.
How to prepare for a job interview at Back 2 Work Complete Training
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved customer issues or provided exceptional service.
✨Understand the Company Culture
Research the company and its values. Be ready to explain how your personal values align with theirs, especially regarding customer service and teamwork.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or situations. Practice your responses to demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the team dynamics and expectations.
