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- Tasks: Join us as a Customer Service rep, welcoming customers and assisting with their queries.
- Company: We're a dynamic company focused on providing excellent customer service in the betting industry.
- Benefits: Enjoy flexible shifts, annual pay reviews, 28 days holiday, and a paid day off for your birthday!
- Why this job: This role offers career growth, a supportive culture, and the chance to make a real impact.
- Qualifications: No specific qualifications needed; just bring your friendly attitude and willingness to learn!
- Other info: Full training provided, plus perks like subsidised travel and discounts at shops and cinemas.
Were recruiting for Customer Service representatives to earn £11.44 per hour. Career progression and flexible shifts available. Customer Service Benefits: * Working hours: We’ve a range of full and part-time hours on offer. * Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus * Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata) * Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month. * Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting. * Pension plan: We’ll match your pension contributions to 4%. * Sharesave Scheme: An opportunity to purchase shares at a discounted price, invest in the future of our business and share in our success together. * Perks and discounts: You’ll enjoy great discounts in high street shops, cinemas and even holidays. * Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities. * Cycle to Work: a great employee benefit which offers the most cost-effective way to get new cycling equipment Full training will be provided to prepare you for this role. Customer Service pay: £11.44 per hour Customer Service Role: * Welcoming customers with a friendly face * Processing bets and assisting with customer queries * Helping customers by demonstrating how to use betting terminals * Building relationships with our customers and providing an excellent customer service * Championing safer gambling at all times * Supporting managers with shop displays and opening / closing activities as required
Customer Service employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Make sure to showcase your interpersonal skills during the interview. Customer service is all about building relationships, so be ready to share examples of how you've successfully interacted with customers in the past.
✨Tip Number 2
Familiarize yourself with the betting industry and the specific services offered. This knowledge will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss how you would handle difficult customer situations. Think of a few scenarios where you turned a negative experience into a positive one, as this shows your problem-solving abilities.
✨Tip Number 4
Highlight your flexibility and willingness to work various shifts. Since the role offers both full and part-time hours, showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'welcoming customers', 'processing bets', and 'building relationships'.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent service in the past and how you can contribute to the company's success.
Highlight Your Skills: Emphasize skills that are crucial for this role, such as communication, problem-solving, and the ability to work under pressure. Make sure to relate these skills back to the responsibilities listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Back 2 Work Complete Training
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for helping customers. Share specific examples of how you've gone above and beyond in previous roles to provide excellent service.
✨Familiarize Yourself with the Role
Understand the key responsibilities of the Customer Service position. Be ready to discuss how your skills align with tasks like processing bets, assisting with queries, and building customer relationships.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've effectively handled difficult situations or resolved customer complaints in the past. This will showcase your ability to maintain a positive customer experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your interest in the role and helps you determine if it's the right fit for you.
