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- Tasks: Join our Customer Service Team to provide IT support and administrative assistance.
- Company: A leading organization in the education sector focused on developing tech talent.
- Benefits: Gain hands-on experience with potential for a full-time role after 18 months.
- Why this job: Kickstart your IT career while making a difference in education!
- Qualifications: No prior experience needed; just a passion for technology and learning.
- Other info: This is a fantastic opportunity for high school and college students to grow in a supportive environment.
Our client is looking for an apprentice eager to establish a career in IT Support within their education division Their intention is to equip you over the course of the 18 month programme to reach the appropriate skill set with experience to transition into a full-time technical role. The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams. KEY DUTIES Months 1 to 8 You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly to the 2nd Line Team Leader who works within the Customer Services Department You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team Months 8 to 16 You will join the 1st Line Team providing administrative and remote support to our fast growing customer base You will report directly to the 1st Line Team Leader who works within the Customer Operations group You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself CANDIDATE REQUIREMENTS
IT Support Apprentice employer: Back 2 Work Careers
Contact Detail:
Back 2 Work Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Finde heraus, welche spezifischen Technologien und Tools in der IT-Support-Rolle verwendet werden. Informiere dich über gängige Software und Hardware, die in Bildungseinrichtungen eingesetzt wird, um während des Vorstellungsgesprächs gezielt darauf eingehen zu können.
✨Tip Number 2
Zeige deine Begeisterung für den Kundenservice! Da du im Customer Service Team arbeiten wirst, ist es wichtig, dass du Beispiele aus der Vergangenheit parat hast, in denen du hervorragenden Kundenservice geleistet hast oder wie du Probleme effektiv gelöst hast.
✨Tip Number 3
Nutze Networking-Plattformen wie LinkedIn, um mit Fachleuten aus der IT-Branche in Kontakt zu treten. Suche nach Gruppen oder Foren, die sich auf IT-Support konzentrieren, um wertvolle Einblicke und Tipps zu erhalten.
✨Tip Number 4
Bereite dich auf technische Fragen vor, die während des Interviews gestellt werden könnten. Übe grundlegende IT-Konzepte und Problemlösungsfähigkeiten, um dein technisches Wissen unter Beweis zu stellen und zu zeigen, dass du bereit bist, zu lernen und zu wachsen.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Support Apprentice position. Understand the key responsibilities and skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: Even if you don't have formal experience in IT support, highlight any relevant skills or experiences. This could include coursework, personal projects, or volunteer work that demonstrates your technical abilities and customer service skills.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the apprenticeship and outlines why you are a good fit. Mention specific skills or experiences that align with the role and show your eagerness to learn and grow in the IT field.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Back 2 Work Careers
✨Show Your Enthusiasm for IT
Make sure to express your genuine interest in IT support. Talk about what excites you about technology and how you see yourself growing in this field.
✨Highlight Relevant Experience
Even if you don't have formal experience, mention any relevant projects or coursework. Discuss any technical skills you've developed, such as troubleshooting or customer service.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios and technical problem-solving. Practice your responses to demonstrate your thought process and approach to resolving issues.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the apprenticeship program and the team you'll be working with. This shows your interest in the role and helps you understand the company culture better.
