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- Tasks: Join the Customer Service Team to provide IT support and administrative assistance.
- Company: A leading education division focused on developing IT talent through hands-on experience.
- Benefits: Gain valuable skills over 18 months with potential for a full-time role.
- Why this job: Perfect for tech enthusiasts wanting to kickstart their career in a supportive environment.
- Qualifications: Independent, team-oriented, organized, and strong communication skills are essential.
- Other info: No call logging; you'll resolve incidents directly and work on exciting projects.
Our client is looking for an apprentice eager to establish a career in IT Support within their education division Their intention is to equip you over the course of the 18 month programme to reach the appropriate skill set with experience to transition into a full-time technical role. The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams. KEY DUTIES Months 1 to 8 You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly to the 2nd Line Team Leader who works within the Customer Services Department You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team Months 8 to 16 You will join the 1st Line Team providing administrative and remote support to our fast growing customer base You will report directly to the 1st Line Team Leader who works within the Customer Operations group You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself CANDIDATE REQUIREMENTS
IT Support Apprentice employer: Back 2 Work Careers
Contact Detail:
Back 2 Work Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Familiarize yourself with common IT support tools and software. Being knowledgeable about ticketing systems, remote desktop applications, and basic troubleshooting techniques will give you a significant edge during the interview process.
✨Tip Number 2
Showcase your teamwork skills by discussing any group projects or collaborative experiences you've had. Highlight how you contributed to the team's success and how you can bring that same spirit to our Customer Service Team.
✨Tip Number 3
Prepare to demonstrate your organizational skills. Think of examples where you successfully managed multiple tasks or projects simultaneously, as this is crucial for the fast-paced environment you'll be working in.
✨Tip Number 4
Practice your communication skills. Since you'll be providing support to customers, being able to explain technical issues in simple terms is essential. Consider role-playing scenarios where you help someone troubleshoot a problem.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Apprentice position. Understand the key duties and candidate requirements, as this will help you tailor your application.
Highlight Relevant Skills: In your CV and cover letter, emphasize your independent skills, teamwork abilities, and organizational skills. Provide examples of how you've demonstrated good written and oral communication skills in previous experiences.
Craft a Strong Cover Letter: Write a personalized cover letter that explains why you are interested in the apprenticeship and how your skills align with the role. Mention your motivation to learn and grow within the IT support field.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Back 2 Work Careers
✨Show Your Enthusiasm for IT Support
Make sure to express your eagerness to learn and grow in the field of IT support. Share any relevant experiences or projects that sparked your interest in technology and customer service.
✨Demonstrate Teamwork Skills
Since the role involves working closely with various teams, be prepared to discuss examples of how you've successfully collaborated with others in the past. Highlight your ability to communicate effectively and contribute to a team environment.
✨Prepare for Technical Questions
Brush up on basic IT concepts and troubleshooting techniques. Be ready to answer questions about hardware and software issues, as well as how you would approach resolving common technical problems.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the apprenticeship program, the team dynamics, and what success looks like in this role. This shows your genuine interest and helps you understand if it's the right fit for you.
