Account Manager

Location: London (hybrid working, 2-3 days in office)

Contract Type: Permanent, Full-time

Reporting to: Senior Vice President & Associate Director

About Us

Bacchus is an independent, female-founded, global communications agency. For over 25 years, Bacchus has built brands at the intersection of culture and commerce, igniting conversations, focusing the spotlight, and creating lasting legacy. Operating across an international network of seven global locations; London, New York City, Miami, Los Angeles, Dubai, Riyadh, and Doha, Bacchus delivers a new standard of excellence for clients at the forefront of luxury and innovation.

The Opportunity

This is an exciting opportunity for a talented Real Estate Account Manager. This role involves managing client relationships, developing PR strategies, and securing high-quality media coverage. The ideal candidate must have an existing network of media contacts in the design and real estate sectors.

Public Relations & Influencer Relations

• To develop and maintain press and influencer contacts through frequent communication and face-to-face meetings
• To familiarise yourself with target media and influencers and identify potential client and press opportunities with your team
• To oversee maintenance of media and influencer databases, including researching and utilising company databases and existing lists to ensure lists are accurate and up-to-date
• To meet KPIs set by manager for meetings with journalists, influencers, brands or industry contacts every month
• To write good quality and grammatically correct press releases, pitches, strategies and new business proposals with excellent attention to detail for sign-off by Account Director
• To manage bigger client projects successfully, hitting KPIs and objectives set, and show strong campaign management skills
• To research forthcoming features by regular proactive contact with the media and influencers
• To develop and monitor awards list and share regular updates on deadlines and announcements
• To regularly read relevant publications and familiarise with slots and opportunities
• To identify trends, creative feature angles and orchestrate brainstorms
• To maintain a strong personal network of contacts within various industries relevant to Bacchus client sectors

Client Management & Relations

• To be client facing and to establish good client relations through regular contact
• To meet clients regularly, as required
• To support the Account Director with the management of delivering all materials required for meetings including agendas, reports, minutes etc.
• To ensure reports are at a finished standard ready for review in good time to be sent on the last day of every month
• To ensure each client receives sufficient time and attention to achieve the required results defined by your Account Director / team lead
• To approve coverage emails written by AA/AEs and ensure they are sent to the client in a timely manner
• To act as the day-to-day point of contact for clients (with the support of your Account Director)
• To lead client meetings with the support of your Account Director / Senior Account Manager
• To secure sufficient coverage every month for each client, according to individual KPIs set out by your Account Director
• To showcase strong campaign budget management
• To be of a suitable level of experience to handle client calls/meetings by yourself when required
• To develop problem-solving skills and issue resolution

Team Management

• To communicate effectively and transparently with your Account Director
• To meet regularly with your Account Director to assist in planning strategy, discuss opportunities, and relay achievements and raise any team/client issue
• To ensure members of your team meet company and client deadlines and highlight any issues in achieving these with your Account Director
• To meet regularly with your respective account team
• To organise yourself effectively to meet team and client deadlines
• To lead team meetings and monitor the delivery of KPIs. To assist the Senior Account Manager in maintaining and updating TDL lists alongside junior team members
• To monitor and assess junior team members’ performance and feedback to your Account Director - upskilling the team where appropriate
• To effectively delegate appropriate tasks to junior team members
• To motivate and empower your team and demonstrate initial leadership skills

New Business

• Effective research and contribution to new business presentations, partnership decks and client strategies
• To contribute to proposals and/or creative presentations to be approved by your Account Director

General

• To implement company practices and develop and maintain systems
• To attain and maintain the requisite IT skills to efficiently utilise the company’s office hardware and software packages
• To adhere to the company’s code of conduct and systems, as set out in the company handbook
• To review publications and report relevant articles to the team
• To maintain an awareness of social media and deliver regular content for the company's social media accounts
• To conduct yourself in an appropriate professional and mature manner at all times; within the office, in front of the client and at any point when you are representing Bacchus
• Read widely - target, general and social media to widen knowledge of the new agenda, cultural affairs, events and articles of interest to Bacchus client sectors
• Provide support across teams within the agency including attending brainstorms
• Oversee sign-off of weekly Internal updates each Monday for the companyOversee sign-off of weekly Internal updates each Monday for the company
• Attend and support at client events across the agency & industry events
• 24 days holiday plus UK bank holidays, plus Christmas office shutdown and one additional day's holiday entitlement per year served, capped at five days
• 10% commission on any fees introduced to the company
• Discretionary bonus scheme dependent on meeting annual team targets
• Auto-enrollment in the company's pension scheme
• Team events including a summer and Christmas party
• Monthly team drinks and lunches
• Access to an EAP which offers free counselling sessions