Staff Shop Supervisor (Fixed Term Contract) in Glasgow

YOUR OPPORTUNITY

You will be responsible for the day-to-day operation of the Staff Shop, ensuring excellent customer service across both the physical shop and online fulfilment service. As part of a small team, you will act as the focal point for all Staff Shop activities, managing orders, stock, product allowances and enquiries while maintaining accurate records and inventory controls.

ABOUT YOU

You are organised, customer focused and highly detail oriented.

You are comfortable managing multiple priorities simultaneously, from processing orders and maintaining stock accuracy to handling customer queries and administering employee product allowances.

You can work independently, take ownership of issues through to resolution and maintain high standards of accuracy when working with systems, inventory and financial information.

ARE YOU READY TO EMBARK ON YOUR NEXT MOVE?

· Do you dare to be different?

· Are you willing to question, challenge and innovate in pursuit of excellence?

· Can you work collaboratively and inspire others?

· Are you ready to make your mark?

Don Facundo Bacardí revolutionized the world of rums. As the cocktail industry continues to flourish every day, we strive to follow his legacy and delight the most demanding in the industry - our consumers! That’s where you come in!

RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE

• Deliver an excellent customer experience across the Staff Shop and online fulfilment service.
• Process Primo purchases, online orders, pick slips and order documentation.
• Pick, pack and dispatch orders, including arranging transport and managing order notifications.
• Respond to customer enquiries and resolve issues in a timely and professional manner.
• Manage product allowances and maintain employee records within Staff Shop systems.
• Maintain accurate stock levels, process inventory adjustments and support stock reconciliation activities.
• Manage product listings and ensure product, pricing and stock information remains accurate.
• Monitor damaged and recharge orders, ensuring records are maintained and actions completed.
• Maintain records and documentation in line with audit, compliance and operational requirements.
• Follow Health & Safety procedures and support continuous improvement of Staff Shop operations.
• Collaborate with team members to ensure smooth operation and excellent customer service.

SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY

• Good digital skills with the ability to operate computer-based ordering systems (Shopify and courier interface).
• Good working knowledge of Microsoft Office applications, particularly Excel.
• Previous experience in a customer service, retail or stock management environment is preferred.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and commitment to accuracy.
• Flexibility to work mornings and evenings as needed.
• Ability to work independently with minimal supervision.

PERSONAL QUALITIES – SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR

• Consumer and customer focused.
• Highly organised with excellent attention to detail.
• Flexible attitude with a determination to deliver 5-star service.
• Acts like a founder by seeking efficient and cost-effective solutions.
• Uncompromising focus on the highest quality standards.

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become

• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others

• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance

• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.

• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with

• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.

U.S. applicants have rights under Federal Employment Laws.

Perks of Working for us

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement:

• Competitive Pay Package

• Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)

• Retirement/Pension Plan

Health & Wellbeing

• Medical, Critical Illness, and Life Insurance

• Employee Assistance Programs

• Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.
Some benefits may be subject to an employee contribution.
Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.