ECommerce Officer in Aberfeldy

ECommerce Officer – BacardiYour opportunity: This exciting new role in the Brand Homes team gives you ownership of our e-commerce offering. You will maintain the brand loyalty we generate during a visit and provide our digital guests with the same personal service offered in our onsite shop.

In addition to packaging and dispatching orders with care, you will work alongside our commercial and marketing teams to manage stock levels and mechanise the online store.

About YouYou will need a keen attention to detail, ensuring everything from product details, engravings and postal addresses are correct.

The successful candidate will be responsible for packaging orders and proactively checking any issues with the customer. This role also includes checking copy, creating new products and working with the marketing team on blogs and special offers. The ideal candidate should understand what makes the whisky consumer tick and be able to deliver an online shopping experience that builds loyalty and keeps them returning.

Responsibilities

Responsible for delivering an industry leading digital shopping experience

Monitor the digital shopfront and keep descriptions, prices and other content up-to-date

Collate and package orders to a high standard, but with an eye on reducing excess waste packaging

Provide the same high standard of customer service that we offer instore, working with the delivery partner and other colleagues to resolve any issues quickly

Working with the commercial team to manage stock levels and ensure appropriate products are featured. Act like a founder to manage Gross Profit of every sale

Creating inspiring collections and bundle products that will excite our shoppers

Supporting the marketing team during promotions to bring their vision to life

Following licensing laws, and our responsible drinking principles at all times

Follow Health and Safety Guidelines and procedures

Support the whole Brand Home business by supporting the retail, experiential, advocacy and F&B teams as required. Share and steal best practice with pride to ensure the highest standards of guest experience and maximise profitability

Skills

Good digital skills with the ability to operate back-end computer programs (Shopify and courier interface)

Previous experience in a customer service role is preferred but not essential

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Strong attention to detail and the ability to follow instructions

Knowledge of the whisky market and what motivates consumers is desired but not essential

Flexibility to work mornings, evenings, weekends and bank holidays as needed

Personal Qualities

Flexible attitude with a determination to deliver 5-star service

Uncompromising focus on the highest quality standards

Results driven, striving for commercial and quality success like a true founder

Leadership Agility

Belonging: You have a strong capacity to create a culture of \’Belonging\’, where people feel appreciated for who they are, what they do, and who they can become

Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others

People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance

Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others

Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you\’re presented with

Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Legal NoticeDisclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person\’s identity. U.S. applicants have rights under Federal Employment Laws.

Perks of Working for UsCompensation, Paid Time Off & Retirement

Competitive Pay Package

Competitive Holiday/Paid Time Off, plus additional days offered (i.e., volunteer day, allowing you to give back to the community)

Retirement/Pension Plan

Health & Wellbeing

Medical, Critical Illness, and Life Insurance

Calm Meditation App subscription (free)

Employee Assistance Programs

Best-in-class, family-friendly, and inclusive leave policies

Additional BenefitsThe benefits/perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution. Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Beverage Manufacturing

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