Prestige Customer Account Manager - Glasgow London - Victoria United Kingdom London - Victoria [...]

Responsibilities

• Partner with key customers by building outstanding relationships in the Premium and Influencer On Trade outlets, understanding their needs, local consumer and developing and executing solutions.
• Deliver on key selling metrics: Brand Distribution, Visibility in outlet, New Business, Promotion and Financial Targets.
• Develop and manage the sales and promotional brand plans for your specialist customer base as aligned to Commercial priorities.
• Work in partnership with customers, acting as business contact to deliver 360 solutions, resolving all questions/issues.
• Responsible for winning new premium business listings, retaining and growing existing business.
• Collaborate cross‑functionally with Marketing and Brand Ambassadors to bring our amazing brands to life, through hosting prestige events and executing “best in class” brand activations.
• Monitor and evaluate promotional activities against budget, conducting ROI analysis.

Skills & Experience

• Experience in Sales and Premium On Trade / Retail / Hospitality Sector desired.
• Activation experience would be beneficial.
• Demonstrable track record of performance and delivery (results and/or achievements).
• Strong (social) networking / interpersonal and relationship building skills.
• Strong analytical, planning, and time management skills.
• Creative Thinking.

Personal Qualities

• You are Pro‑active, Goal‑oriented and Passionate about delivering results and constantly seek to improve.
• You love the consumer and create strong positive first impressions, building them into great relationships with customers.
• You find it easy to understand the needs of others and build those into innovative solutions that delight consumers and customers and deliver bottom line results.
• You demonstrate Resilience by overcoming challenges and staying calm under pressure.
• You demonstrate entrepreneurial thinking, looking for new ways to achieve better results.
• You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become.
• You have high levels of self‑awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others.
• You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance.
• You demonstrate consistent delivery of results in first‑time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• You can think critically to penetrate complex problems and expand possibilities by making fresh connections.
• You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with.
• You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change.
• You have a growth and learning mindset: ready to test, stumble, learn and apply from experience.

Benefits

• Competitive Pay Package.
• Competitive Holiday/Paid Time Off, plus additional days offered (e.g., volunteer day).
• Retirement/Pension Plan.
• Medical, Critical Illness, and Life Insurance.
• Employee Assistance Programs.
• Best‑in‑class, family‑friendly, and inclusive leave policies.
• Flexible work arrangements (depending on role/office/site location).
• Access to e‑learning platforms and career development programs.
• Travel discounts (e.g., hotel and car rental).
• And much more.

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity. At Bacardi, we are committed to providing our employees with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well‑being, and much more to meet the needs of themselves and their families. It goes beyond just cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.