Customer Account Manager (New Business) London - Victoria United Kingdom London - Victoria , Un[...]

You are the face of Bacardi. You bring our brands to life in bars, clubs, restaurants and venues by building brilliant relationships and working in partnership with our customers. You drive the performance and growth of Bacardi’s brands through searching for new business, driving distribution and connecting with the consumer.

Responsibilities

• Partner with our customers by building outstanding relationships in the On Trade, understanding their needs, their local consumer and developing and executing solutions.
• Develop winning 360°-degree account plans with prioritised customers and execute best‑in‑class commercial brand plans.
• Deliver on key selling metrics: Brand Distribution, Visibility in Outlet, New Business, Promotion and Financial Targets.
• Develop and manage the sales plan for your area based on delivery of Commercial priorities.
• Complete outlet surveys in all customer visits and work in partnership with customers to deliver excellence in execution.
• Responsible for winning new business, retaining and growing existing business.
• Collaborate cross‑functionally with Marketing and Brand Ambassadors to bring our amazing brands to life through hosting events and brand activations.
• Develop and maintain regular contact with wholesale partners to mutually grow portfolio within area.
• Develop best‑in‑class outlet execution to promote outlet and brand loyalty above and beyond POS.
• Work closely with other functions such as Field Sales Execution, Sales Planning, Sales, Finance & Marketing to ensure the best possible delivery against agreed Bacardi Sales KPI’s and targets.
• Analyse and process promotional activities and budgets, incorporating ROI analysis.
• Support and inspire your colleagues to step change executional excellence and customer management.

Skills and Qualifications

• Sales experience in FMCG preferred; On or Off‑Trade management in Spirits and/or Beverage Industry a distinct advantage.
• Demonstrable track record of performance and delivery (results and/or achievements).
• Strong social networking and interpersonal skills.
• Strong analytical, planning and time‑management skills.
• Creative thinking.
• Pro‑active, goal‑oriented, passionate about delivering results and constantly seeking improvement.
• Consumer‑focused, building strong relationships and innovative solutions that deliver bottom‑line results.
• Resilient, entrepreneurial, able to overcome challenges and stay calm under pressure.
• Inclusive mindset, valuing belonging and cultural diversity.
• Self‑aware and reflective, understanding strengths, weaknesses and impact on others.
• People agility and results agility, inspiring teams and bringing creativity to challenges.
• Mental agility and change agility, with a growth and learning mindset.

Benefits

• Competitive pay package.
• Competitive holiday/paid time off, plus additional days offered (e.g., volunteer day).
• Retirement/pension plan.
• Medical, critical illness and life insurance.
• Employee assistance programmes.
• Best‑in‑class, family‑friendly and inclusive leave policies.
• Flexible work arrangements (depending on role/office/site location).
• Access to e‑learning platforms and career‑development programmes.
• Travel discounts (e.g., hotel and car rental).

At Bacardi, we are committed to providing our employees with a comprehensive total rewards package of compensation, benefits, incentives, allowances, well‑being and much more to meet the needs of themselves and their families. It goes beyond just cash! The total rewards programme is based on pay for performance, whereby the incentive programmes are linked to company and individual performance.

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organisation across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, colour, religion, sex, gender, sexual orientation, marital status, disability, age or any other legally protected aspect of a person’s identity.