Brand Home Host

Brand Home Hosts are at the frontline of our Brand Homes, welcoming guests and delivering exceptional Customer Service.

You will be trained in all areas of the Brand Home, including delivering tours, making cocktails at the bar, preparing food and drinks in the cafe, and hosting Gin Cocktail Masterclasses and Premium Experiences. You will also perform daily tasks such as cleaning and restocking.

Weekend work is essential. Additionally, our thriving Events business requires your skills to help run and facilitate events, which may be booked on any day and include late nights.

ABOUT YOU

You are a team player, calm under pressure, adaptable during busy periods, with a can-do attitude and flexibility.

You are passionate about delivering excellent customer service, with a visible consumer-focused attitude. You can adapt your working style based on visitor flow.

You are enthusiastic about our products and can share this passion with guests and your team.

ARE YOU READY TO EMBARK ON YOUR NEXT MOVE?

• Do you dare to be different?
• Are you willing to question, challenge, and innovate in pursuit of excellence?
• Can you work collaboratively and inspire others?
• Are you ready to make your mark?

Don Facundo Bacardí revolutionized rum. As the cocktail industry flourishes, we aim to follow his legacy and delight our consumers. That’s where you come in!

RESPONSIBILITIES

• Deliver exceptional customer service, always putting the consumer at the heart of all actions.
• Bar & Gin Expert Responsibilities:
  • Making and serving cocktails.
  • Hosting Gin Cocktail Masterclasses and Premium Experiences.
  • Serving guests in the Gin Shop.
  • Managing consumer master classes.
• Tours:
  • Delivering tour experiences.
  • Welcoming guests into reception.
  • Communicating brand messaging clearly.
• Working in the café – preparing and serving food and drinks.
• Additional duties:

• Packing for e-commerce.
• Setting up and breaking down for events.
• Replenishing stock.
• Cash handling.
• Ensuring safety, cleanliness, and compliance with standards.
• Performing other duties as assigned.
• Flexibility to shift between tasks as needed.

SKILLS

• Exceptional customer service skills, even under pressure.
• Experience in a busy, physically demanding role.
• Ability to develop and share product knowledge.
• Experience in bar, café, or tours is desirable but not essential.

PERSONAL QUALITIES

• Fluent in English.
• Excellent interpersonal skills.
• Team-oriented, good communication, good time management.
• Attention to detail and quality standards.
• Proactive and self-motivated.
• Passionate about our brand and sharing this passion.
• Lives the 3 F culture: Fearless, Family, Founder.

Leadership Agility

At Bacardi, we value attributes that elevate our 3Fs: Belonging, Self-Awareness, People and Results Agility, Mental and Change Agility. We seek talent that embodies these qualities to foster an inclusive and innovative environment.

We promote diversity and equal opportunity. We do not tolerate discrimination based on race, gender, age, or other protected characteristics.

We offer a comprehensive Total Rewards package, including competitive pay, benefits, incentives, and development opportunities. Benefits may vary by role and location.

Our Culture

BE Fearless

Encouraging innovation and risk-taking.

BE Like Family

Fostering a supportive, inclusive community.

The Entrepreneurial Spirit

Everyone takes ownership and accountability.

Follow our journey and be part of our story.

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