Brand Home Host

Brand Home Hosts are at the frontline of our Brand Homes, welcoming our guests onto site and delivering exceptional Customer Service.

You will be trained in all areas of the Brand Home: delivering tours, making cocktails at the bar, preparing food and drinks in the cafe, presenting and hosting Gin Cocktail Masterclasses and Premium Experiences. You will also have general daily tasks such as cleaning and re‑stocking of areas.

Weekend work is essential, and you may need to assist with events that run any day and possibly late nights.

Responsibilities

• Delivery of exceptional customer service, putting the consumer at the heart of all interactions.
• Make and serve cocktails and host Gin Cocktail Masterclasses and Premium Experiences.
• Serve guests in the Gin Shop and turn around consumer masterclasses.
• Deliver the Tour Experience; welcome guests into reception; communicate brand messaging clearly.
• Prepare and serve food and drinks in the café.
• Help pack for e‑commerce offering.
• Set up and break down the bar for events.
• Replenish stock in all areas of the site.
• Use the till and handle cash transactions.
• Maintain high standards of cleanliness, health & safety, social responsibility and licensing.
• Perform any other duties reasonably requested by a Director/Mentor, Supervisor or Manager.
• Adjust quickly between tasks based on business needs.

Skills & Qualifications

• Consistently deliver exceptional customer service, even under pressure.
• Experience in a busy, physically demanding role.
• Ability to develop product knowledge and share with guests.
• Experience in bar, café or tour roles desirable but not essential.
• Fluency in English.
• Excellent interpersonal and customer service skills.
• Team player; good communicator; manage time wisely.
• Attention to detail and commitment to quality standards.
• Pro‑active and self‑motivated.

Personality and Cultural Fit

We look for individuals passionate about our Brand and able to share this passion with guests worldwide. An ethical mindset, “Life 3F culture” and entrepreneurial flair are valued.

Benefits

• Competitive Pay Package
• Competitive Holiday/Paid Time Off, plus additional days such as volunteer day.
• Retirement/Pension Plan
• Medical, Critical Illness, and Life Insurance
• Employee Assistance Programs
• Best‑in‑class, family‑friendly, inclusive leave policies
• Flexible work arrangements (depending on role/office/site location)
• Access to e‑learning platforms and career development programs
• Travel discounts (hotel, car rental)

EEO Statement

Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, or any other legally protected aspect of a person's identity.