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For Companies At a Glance
- Tasks: Welcome guests, deliver tours, make cocktails, and host masterclasses.
- Company: Join Bacardi, a leader in the cocktail industry with a rich legacy.
- Benefits: Enjoy competitive pay, flexible hours, and well-being programs.
- Why this job: Be part of a vibrant team, share your passion, and create memorable experiences.
- Qualifications: Customer service skills and a can-do attitude are essential; bar experience is a plus.
- Other info: Weekend work is required, and you'll thrive in a dynamic events environment.
Brand Home Hosts are at the forefront of our Brand Homes, welcoming guests and delivering exceptional customer service. You will be trained in various areas including delivering tours, making cocktails at the bar, preparing food and drinks in the café, and hosting gin cocktail masterclasses and premium experiences. Daily tasks also include cleaning and restocking areas. Weekend work is essential, and involvement in our thriving events business may require assisting in running and facilitating events, which can be booked on any day and may include late nights.
ABOUT YOU
- You are a team player, calm under pressure, adaptable during busy periods, and possess a can-do attitude and flexibility.
- You are passionate about delivering excellent customer service, with a visible consumer-focused attitude.
- You can adapt your working style based on visitor flow.
- You have a passion for our products and can share this enthusiasm with guests and your team.
ARE YOU READY TO EMBARK ON YOUR NEXT MOVE?
- Do you dare to be different?
- Are you willing to question, challenge, and innovate in pursuit of excellence?
- Can you work collaboratively and inspire others?
- Are you ready to make your mark?
Don Facundo Bacardà revolutionized the world of rum. As the cocktail industry continues to flourish, we strive to follow his legacy and delight our consumers. That’s where you come in!
RESPONSIBILITIES
- Deliver exceptional customer service, always putting the consumer at the heart of everything.
- Serve as a bar and gin expert, making and serving cocktails.
- Host gin cocktail masterclasses and premium experiences.
- Serve guests in the gin shop.
- Manage turnaround of masterclasses.
- Deliver tour experiences, welcoming guests and communicating brand messaging clearly.
- Assist in café duties—preparing and serving food and drinks.
- Support other tasks such as packing for e-commerce, setting up/breaking down for events, replenishing stock, cash handling, and ensuring safety and cleanliness standards.
- Maintain flexibility to shift between tasks based on business needs.
SKILLS
- Ability to deliver outstanding customer service under pressure.
- Experience in busy, physically demanding roles is preferred.
- Ability to develop and share product knowledge.
- Experience in bar, café, or tours is desirable but not essential.
PERSONAL QUALITIES
- Fluent in English.
- Excellent interpersonal and customer service skills.
- Team player with good communication skills and time management.
- Attention to detail and commitment to quality.
- Proactive and self-motivated.
- Passionate about our brand and sharing this passion.
- Lives the 3 F culture—Fearless, Family, Founder—displaying ethical behavior and integrity.
Leadership agility
At Bacardi, we seek talent who embody the following attributes to enhance our culture:
- Belonging: Ability to foster an inclusive environment where everyone feels valued.
- Self-Awareness: High self-awareness, reflective, understanding personal strengths and impact.
- People Agility: Ability to relate to others and navigate tough situations to boost team performance.
- Results Agility: Consistent results delivery, inspiring teams and building confidence.
- Mental Agility: Critical thinking, strategic yet execution-focused, creative problem solving.
- Change Agility: Curiosity, adaptability, growth mindset, and willingness to learn from experience.
We value diversity and promote a fair, inclusive working environment. We do not tolerate discrimination based on any protected characteristic. Our Total Rewards package includes competitive pay, benefits, incentives, allowances, and well-being programs tailored to meet our employees' needs.
Brand Home Host employer: Bacardi-Martini
Contact Detail:
Bacardi-Martini Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Home Host
✨Tip Number 1
Familiarise yourself with the brand and its products. Understanding the history and unique selling points of the brand will help you engage with guests and showcase your passion during interviews.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since the role requires exceptional service under pressure, consider role-playing different situations with friends or family to build your confidence.
✨Tip Number 3
Network with current employees or industry professionals. Connecting with those already in the field can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to demonstrate your adaptability. Think of examples from your past experiences where you've successfully managed multiple tasks or adapted to changing circumstances, as this is a key quality for the role.
We think you need these skills to ace Brand Home Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Brand Home Host position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered exceptional service in previous roles, especially in busy environments.
Express Passion for the Brand: Demonstrate your enthusiasm for the brand and its products in your application. Share any personal experiences or knowledge about the brand that can showcase your genuine interest.
Highlight Teamwork and Flexibility: Mention your ability to work as part of a team and adapt to changing situations. Use examples from past experiences where you successfully collaborated with others or adjusted to meet business needs.
How to prepare for a job interview at Bacardi-Martini
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to ensure a great experience for guests.
✨Demonstrate Flexibility and Adaptability
Highlight your ability to adapt to changing situations, especially during busy periods. Discuss how you've successfully managed multiple tasks in a fast-paced environment, as this role requires shifting between various responsibilities.
✨Prepare for Product Knowledge Questions
Familiarise yourself with the brand's products, particularly gin and cocktails. Be ready to discuss your knowledge and passion for these products, as well as how you would share that enthusiasm with guests.
✨Exhibit Team Player Qualities
Emphasise your teamwork skills and how you contribute to a positive work environment. Provide examples of how you've collaborated with others to achieve common goals, as this role requires strong interpersonal skills.
