Babyzone Operations Officer - Wigan

8:30am to 3:00pm on Fridays, in term time. To start January 2026. £13.45 per hour. Based at Wigan Youth Zone, Parson's Walk, Wigan WN1 1RU. Reporting to the Head of Babyzone Wigan.

About Babyzone

Babyzone is a charity which aims to support parents with children in the early years, aged 0 to 5 years. We are focused on removing barriers that many parents face in accessing high quality early years provision. Babyzones are made up of soft play and evidence-based early years classes, one day a week in a clean, safe and welcoming environment. We design our approach around the needs of families who may not otherwise be able to access this support, but are open to all. Parents and carers do not sign up in advance, there is no timetable, no charge and we do not ask for any names or personal details. We believe that by removing barriers we are creating a fully accessible, inclusive place for parents and carers to bring their children to talk, read, sing and play together.

The Role

The Babyzone Operations Officer is the face of Babyzone for our families and is responsible for ensuring that the set up and operations of the Babyzone run smoothly throughout the day.

Key Activities

• Setting up and packing away Babyzone each Friday, including preparing the space by moving furniture, adjusting the layout to meet the needs of the families and ensuring that the space is clear of any hazards.
• Supporting the external class leads to bring in all of the equipment from the storage container that is required to deliver the Babyzone each week.
• Supporting with the set up and packing away of the exploratory areas/soft play areas and overseeing these areas during the day.
• Setting up and maintaining additional elements such as a book corner and ensuring easy access to buggy parking and the baby-changing facilities.
• Personally welcoming each family to Babyzone, engaging with families and their children throughout the day, facilitating relationships, building community and signposting to local services.
• Capturing family numbers by entering basic postcode data into a digital form as families arrive at Babyzone.
• Acting as a point of contact and problem solver for any issues during the day that are raised by families or class leaders.
• Welcoming external stakeholders to Babyzone.
• Championing the Babyzone ethos and mission.
• Meeting regularly with the Head of Babyzone Wigan to share good practice.

Your skills and experience

• You must love engaging with all families and young children.
• Understand and care about Babyzone’s mission.
• Be motivated and committed to the Babyzone principles and show sensitivity to the needs of the families who visit Babyzone.
• Be energetic and proactive, remaining calm under pressure.
• Value and support everyone who comes into contact with Babyzone with an awareness of, and commitment to equal opportunities, equality and diversity.
• Have an awareness of the importance of safeguarding children and understand that this is the responsibility of everyone.
• Be comfortable with the physical demands of moving furniture around and be up for the challenge of a quick set up and close down process.
• Work effectively as part of a team.
• Have excellent verbal communication skills.

Babyzone will offer

• Safeguarding training and DBS check.
• Training and development opportunities.

Application Instructions

Please tell us why you are a strong candidate for the Operations Officer role, ensuring you cover the following points:

• Your understanding of what Babyzone does and why you are motivated to work with us.
• Your relevant skills and experience, especially those related to operations, community work, or working with children and families.
• How you would personally contribute to making Babyzone a welcoming, safe, and high-quality experience for all families who attend.