AtBabyzone, we believe that every child deserves a fair start in life, regardless of their background or circumstances. Our mission is to empower families and their children, from conception to age five, by providing access to high-quality early years learning opportunities that nurture the parent-child bond. The need for support in early childhood development has never been more critical.Babyzoneisa charityfunded by foundations,philanthropists andtrusts, including global venture builder Blenheim Chalcot. We serve families who struggle to access support elsewhere - due to financial, geographic, or cultural barriers - by offering free, evidence-based classes and resources in premium, fully accessible community hubs. With eleven Babyzone Hubs already open across the UK, we’re thrilled to announce the launch of our twelfth Babyzone in Bristol!
Reporting to the Head of Babyzone, theOperationsOfficeris responsible forthe smooth running of Babyzonedelivery days. Their responsibilities will includeset-upandoperations,front-of-houseduties,close-downduties, andadditionalduties asrequired. Operationsofficers will needqualitiessuch asorganisational skills, interpersonal communication, problem-solving and flexibility.
Key responsibilities:
Set-up and operations
Ensureoptimalpreparationofareas in 224 Youth Zone intendedfor sessions, including moving furniture, adjusting layout, and other necessarychanges;
- Support class leaders with the set up and pack down of their equipment;
- Support the setup of exploratory play zones, projector feeds, and other elements to create a welcoming and functionalenvironment;
- Ensure easy access to essential amenities like pram parking andbaby-changingtoilets.
Front of house
- Provide a warm and supportive welcome for all families attendingBabyzone;
- Capture family numbers and basic postcode data as familiesarrive;
- Act as a floating resource to ensure positive experiences for allattendees;
- Problem-solve any issues raised by families or class leaders during theday;
- Welcome external stakeholders for tours of Babyzone along with the Head of Babyzone.
- Assistclass leads in packing up all equipment used for exploratory play andclasses;
Return 224 Youth Zone areasto original setup
- Ensure all rooms are cleared of anyitemsfromBabyzoneactivities;
- Report attendee numbers and any observations/issues to the Head of Babyzone.
- Supervise and guideadditionalvolunteers, apprentices, or support staff asnecessary;
- Respond toand actionreasonablerequestsfromthe Head ofBabyzone;
- Collect quotes and case studies from parents based on a cadence set by Head of Babyzone.
Safeguarding and compliance
- Complete all necessary safeguarding training ina timelyfashion as directed by theSafeguarding Lead andHead of Babyzone(this is to be completed before starting your first day);
- Adhereto safeguarding policies,andmaintainaculture of safetyfor children, families, andstaff;
Report any safeguarding concerns to the Head of Babyzone or Safeguarding Lead as soon as possible.
- Adhere to all Babyzone policies and procedures.
Skills and technical competencies:
Organisation
Ability to coordinate multiple tasks efficiently and ensure smoothoperations.
Interpersonal skills
Strong communicationskills to engage positively with families, class leaders, and other stakeholders.
Problem-solving
Ability to respond effectively to any issues that arise, ensuring a positive experience for all attendees.
Flexibility
Willingness to adapt to changing needs and undertakeadditionalduties asrequired.
A passion for the Babyzone mission and a commitment to making a positive impact in the community.
- Salary: £13.45 per hour (Real Living Wage)
- Contract: Part-time, permanent, term-time only
- Hours: Fridays, term-time only (8:15am - 3:00pm)
- Start Date: August/September 2026 (Babyzone Bristol officially opens in Sept. 2026)
- 33 days annual leave including bank holidays (pro-rated)
- Flexible working pattern to suit your lifestyle
- Matched pension contributions (if eligible)
- A supportive and inclusive working culture
- Be part of a national network making a real difference
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Babyzone Bristol Family Engagement Lead employer: Babyzone
Babyzone is an exceptional employer, offering a unique opportunity to lead data and impact initiatives within a rapidly growing charity dedicated to improving outcomes for young children and families. With a strong commitment to employee development, a supportive work culture, and the chance to collaborate with leading researchers and practitioners, you will play a pivotal role in shaping evidence-based practices that make a real difference in communities. Located at Scale Space in London, Babyzone provides a vibrant environment where innovation thrives, alongside generous benefits such as 25 days of paid holiday, a pension scheme, and opportunities for professional growth.
