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- Tasks: Ensure smooth operations for Babyzone delivery days and support families with a warm welcome.
- Company: Join a supportive team at Babyzone, making a positive impact in the community.
- Benefits: Earn £13.45 per hour, enjoy 33 days annual leave, and flexible working hours.
- Other info: Work Thursdays during term-time with opportunities for personal growth.
- Why this job: Be part of a mission-driven organisation that values community and family engagement.
- Qualifications: Strong organisational and communication skills; passion for supporting families.
The predicted salary is between 27800 - 27800 £ per year.
Reporting to the Head of Babyzone, the Operations Officer is responsible for the smooth running of Babyzone delivery days. Duties include set‑up and operations, front‑of‑house responsibilities, close‑down duties, and additional tasks as required. The role demands organisational skills, interpersonal communication, problem‑solving, and flexibility.
Key responsibilities
- Set‑up and operations
- Ensure optimal preparation of areas for sessions, including moving furniture, adjusting layout, and making necessary changes.
- Support class leaders with the set‑up and pack‑down of their equipment.
- Support the set‑up of exploratory play zones, projector feeds, and other elements to create a welcoming and functional environment.
- Ensure easy access to essential amenities like pram parking and baby‑changing toilets.
- Front of house
- Provide a warm and supportive welcome for all families attending Babyzone.
- Capture family numbers and basic postcode data as families arrive.
- Act as a floating resource to ensure positive experiences for all attendees.
- Problem‑solve any issues raised by families or class leaders during the day.
- Welcome external stakeholders for tours of Babyzone along with the Head of Babyzone.
- Assist class leads in packing up all equipment used for exploratory play and classes.
- Return Swansea Arena areas to original setup.
- Ensure all rooms are cleared of any items from Babyzone activities.
- Report attendee numbers and any observations/issues to the Head of Babyzone.
- Supervise and guide additional volunteers, apprentices, or support staff as necessary.
- Respond to and action reasonable requests from the Head of Babyzone.
- Collect quotes and case studies from parents based on a cadence set by the Head of Babyzone.
- Safeguarding and compliance
- Complete all necessary safeguarding training in a timely fashion as directed by the Safeguarding Lead and Head of Babyzone (prior to first day).
- Adhere to safeguarding policies and maintain a culture of safety for children, families, and staff.
- Report any safeguarding incidents to the Head of Babyzone or Safeguarding Lead as soon as possible.
- Adhere to all Babyzone policies and procedures.
Skills and technical competencies
- Organisation – Ability to coordinate multiple tasks efficiently and ensure smooth operations.
- Interpersonal skills – Strong communication skills to engage positively with families, class leaders, and other stakeholders.
- Problem‑solving – Ability to respond effectively to any issues that arise, ensuring a positive experience for all attendees.
- Flexibility – Willingness to adapt to changing needs and undertake additional duties as required.
- A passion for the Babyzone mission and a commitment to making a positive impact in the community.
Salary and benefits
- Salary: £13.45 per hour (Real Living Wage)
- Hours: Thursdays, term‑time only (8:15 am – 3:00 pm)
- Location: Babyzone Warrington Hub, Warrington Youth Zone, Dallam Lane, WA2 7NG
- Start Date: as soon as possible
- 33 days annual leave including bank holidays (pro‑rated)
- Flexible working pattern to suit your lifestyle
- Matched pension contributions (if eligible)
- A supportive and inclusive working culture
- Be part of a national network making a real difference
Locations
Babyzone Operations Officer - Warrington employer: Babyzone group
Contact Detail:
Babyzone group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Babyzone Operations Officer - Warrington
✨Tip Number 1
Get to know the Babyzone vibe! Before your interview, check out their social media and website. This will help you understand their mission and values, so you can show how you fit right in.
✨Tip Number 2
Practice your people skills! Since the role is all about engaging with families and class leaders, think of examples where you've successfully communicated or solved problems in a similar setting.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare to discuss how you've managed multiple tasks before, especially in busy environments. They’ll want to see you can keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Babyzone community from the get-go!
We think you need these skills to ace Babyzone Operations Officer - Warrington
Some tips for your application 🫡
Show Your Organisational Skills: When writing your application, highlight any experience you have in coordinating events or managing multiple tasks. We want to see how you can keep things running smoothly, just like you'll do at Babyzone!
Communicate Like a Pro: Make sure to showcase your interpersonal skills in your application. We love candidates who can engage positively with families and stakeholders, so share examples of how you've done this in the past.
Problem-Solving Examples: Don’t forget to include instances where you've successfully tackled challenges. We’re looking for someone who can think on their feet and ensure a positive experience for everyone at Babyzone.
Flexibility is Key: Let us know about your adaptability! Mention any experiences where you’ve had to adjust to changing needs or take on additional duties. This will show us you're ready to jump in wherever needed.
How to prepare for a job interview at Babyzone group
✨Know the Babyzone Mission
Before your interview, take some time to understand Babyzone's mission and values. This will help you align your answers with what they stand for and show your genuine interest in making a positive impact in the community.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've successfully managed multiple tasks or events in the past. Highlight your ability to coordinate set-ups and operations, as this is crucial for the role of Operations Officer.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to solve problems on the spot, especially in a customer-facing role. Share these experiences during the interview to illustrate your quick thinking and adaptability, which are key for ensuring a positive experience for families.
✨Practice Your Interpersonal Skills
Since you'll be interacting with families and stakeholders, practice your communication skills. Role-play common scenarios you might encounter at Babyzone, such as welcoming families or addressing their concerns, to show that you're approachable and supportive.