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For Companies At a Glance
- Tasks: Lead a vibrant heritage attraction, ensuring exceptional guest experiences and operational excellence.
- Company: Join The Story of Emily, a unique cultural destination in Cornwall.
- Benefits: Competitive salary, relocation support, and international travel opportunities.
- Why this job: Make a real impact in heritage and hospitality while leading a passionate team.
- Qualifications: Strong leadership skills and experience in hospitality management required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The Story of Emily is a nationally significant heritage visitor attraction and cultural destination in Cornwall, part of the Babylonstoren and The Newt group. The General Manager is responsible for the overall leadership, performance, sustainability, and public standing of the business. This is a senior leadership role combining commercial management, heritage stewardship, hospitality excellence, and community representation.
Purpose of the role
To lead The Story of Emily as a sustainable, high-quality heritage and hospitality business, delivering its cultural mission, financial performance, and long-term growth through strong strategy, disciplined execution, and outstanding people leadership.
Strategy, Planning & Delivery
- Lead the creation and delivery of the site's strategy through the annual business planning and budgeting process.
- Translate long-term objectives into clear operational plans, capital programmes, and growth initiatives.
- Ensure all departments are aligned behind the agreed business plan and performance targets.
Financial Leadership & Governance
- Full ownership of the site P&L, including revenue, cost control, margin, and investment decisions.
- Ensure decisions are made within the framework of good financial governance, risk management, and accountability.
- Oversee pricing, staffing models, and capital investment to maximise long-term sustainability.
Operations & Guest Experience
- Overall leadership of all site operations including visitor experience, restaurant, retail and events, grounds, gardens and estate presentation, and technical and exhibition systems.
- Ensure consistently high standards of safety, reliability, storytelling, and hospitality.
Property & Landlord Responsibilities
- Act as landlord for all properties on site, including staff accommodation and rental properties.
- Ensure full legal and regulatory compliance across Health & Safety, Gas, electrical and fire compliance, letting and tenancy obligations, property maintenance and risk management.
People Leadership, Culture & Conflict Resolution
- Lead and develop the full management and frontline team.
- Handle dispute resolution, conflict management, and performance management to maintain a healthy, respectful and productive working culture.
- Build a high-trust leadership team capable of delivering both day-to-day operations and long-term growth.
Stakeholder & Shareholder Reporting
- Own the formal reporting process to senior stakeholders and shareholders.
- Provide clear, accurate and timely updates on financial performance, operational health, risks and issues, and strategic progress.
External Representation & Profile
- Represent The Story of Emily at local, national and international conferences, industry events and awards, community and heritage forums.
- Deliver presentations to interest groups, media and partners for promotional and educational purposes.
- Act as the public face of the attraction with local government, community organisations, tourism bodies, awards and heritage institutions.
Partnerships & Reputation
- Build and manage relationships with local councils and tourism organisations, community groups, cultural and heritage bodies, suppliers, sponsors and partners.
- Protect and enhance the reputation, credibility, and national profile of The Story of Emily.
Remuneration
- Relocation and working permit included.
- A competitive annual package.
- International travel opportunities.
Hospitality General Manager (Story of Emily) in London employer: Babylonstoren
Contact Detail:
Babylonstoren Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality General Manager (Story of Emily) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you've made a difference in previous roles. Remember, they want to see the real you!
✨Tip Number 3
Research, research, research! Before any interview, dive deep into The Story of Emily’s mission and values. Understand their heritage and community focus so you can align your answers with what they care about. It’ll show you’re genuinely interested!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re serious about joining our team. Don’t miss out on the chance to be part of something special at The Story of Emily!
We think you need these skills to ace Hospitality General Manager (Story of Emily) in London
Some tips for your application 🫡
Show Your Passion for Heritage: When writing your application, let your love for heritage and hospitality shine through. We want to see how your values align with The Story of Emily's mission and how you can contribute to its cultural significance.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant experience and skills without waffling. Remember, less is often more!
Tailor Your Application: Make sure to customise your application for this specific role. Use keywords from the job description to demonstrate that you understand what we’re looking for in a Hospitality General Manager.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows us you’re serious about joining our team at The Story of Emily.
How to prepare for a job interview at Babylonstoren
✨Know Your Heritage
Familiarise yourself with The Story of Emily and its significance as a heritage visitor attraction. Understand its cultural mission and how it fits into the broader context of Cornwall's tourism. This knowledge will help you demonstrate your passion for the role and align your vision with the company's objectives.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, particularly in hospitality and heritage management. Think about times when you've successfully led teams, resolved conflicts, or improved guest experiences. Be ready to discuss how you can build a high-trust leadership team at The Story of Emily.
✨Financial Acumen is Key
Brush up on your financial management skills, especially regarding P&L ownership and budget planning. Be prepared to discuss how you've managed costs, maximised revenue, and made investment decisions in previous roles. This will show that you can handle the financial responsibilities of the General Manager position.
✨Engage with Stakeholders
Think about how you would approach building relationships with local councils, community groups, and tourism organisations. Prepare to share your strategies for external representation and how you would enhance The Story of Emily's reputation. This will demonstrate your understanding of the importance of stakeholder engagement in this role.
