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For Companies At a Glance
- Tasks: Lead a heritage attraction, ensuring exceptional guest experiences and operational excellence.
- Company: Join The Story of Emily, a vibrant cultural destination in Cornwall.
- Benefits: Competitive salary, relocation support, and international travel opportunities.
- Why this job: Make a real impact in heritage and hospitality while leading a passionate team.
- Qualifications: Proven leadership skills and experience in hospitality management.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The Story of Emily is a nationally significant heritage visitor attraction and cultural destination in Cornwall, part of the Babylonstoren and The Newt group. The General Manager is responsible for the overall leadership, performance, sustainability, and public standing of the business. This is a senior leadership role combining commercial management, heritage stewardship, hospitality excellence, and community representation.
Purpose of the role
To lead The Story of Emily as a sustainable, high-quality heritage and hospitality business, delivering its cultural mission, financial performance, and long-term growth through strong strategy, disciplined execution, and outstanding people leadership.
Strategy, Planning & Delivery
- Lead the creation and delivery of the site’s strategy through the annual business planning and budgeting process.
- Translate long-term objectives into clear operational plans, capital programmes, and growth initiatives.
- Ensure all departments are aligned behind the agreed business plan and performance targets.
Financial Leadership & Governance
- Full ownership of the site P&L, including revenue, cost control, margin, and investment decisions.
- Ensure decisions are made within the framework of good financial governance, risk management, and accountability.
- Oversee pricing, staffing models, and capital investment to maximise long-term sustainability.
Operations & Guest Experience
- Overall leadership of all site operations including visitor experience, restaurant, retail and events, grounds, gardens and estate presentation, and technical and exhibition systems.
- Ensure consistently high standards of safety, reliability, storytelling, and hospitality.
Property & Landlord Responsibilities
- Act as landlord for all properties on site, including staff accommodation and rental properties.
- Ensure full legal and regulatory compliance across Health & Safety, Gas, electrical and fire compliance, letting and tenancy obligations, property maintenance and risk management.
People Leadership, Culture & Conflict Resolution
- Lead and develop the full management and frontline team.
- Handle dispute resolution, conflict management, and performance management to maintain a healthy, respectful and productive working culture.
- Build a high-trust leadership team capable of delivering both day-to-day operations and long-term growth.
Stakeholder & Shareholder Reporting
- Own the formal reporting process to senior stakeholders and shareholders.
- Provide clear, accurate and timely updates on financial performance, operational health, risks and issues, and strategic progress.
External Representation & Profile
- Represent The Story of Emily at local, national and international conferences, industry events and awards, community and heritage forums.
- Deliver presentations to interest groups, media and partners for promotional and educational purposes.
- Act as the public face of the attraction with local government, community organisations, tourism bodies, awards and heritage institutions.
Partnerships & Reputation
- Build and manage relationships with local councils and tourism organisations, community groups, cultural and heritage bodies, suppliers, sponsors and partners.
- Protect and enhance the reputation, credibility, and national profile of The Story of Emily.
Remuneration
Relocation and working permit included. A competitive annual package. International travel opportunities.
Hospitality General Manager (Story of Emily) employer: Babylonstoren
Contact Detail:
Babylonstoren Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality General Manager (Story of Emily)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up prepared! When you land an interview, research The Story of Emily thoroughly. Understand their mission, values, and recent developments. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by highlighting your leadership skills and experience in hospitality management.
We think you need these skills to ace Hospitality General Manager (Story of Emily)
Some tips for your application 🫡
Show Your Passion for Heritage: When writing your application, let your love for heritage and hospitality shine through. We want to see how your values align with The Story of Emily's mission. Share any relevant experiences that highlight your commitment to cultural preservation and community engagement.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Use bullet points where possible to break down your achievements and responsibilities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of General Manager. Highlight your leadership experience and how it relates to the unique challenges of managing a heritage site like The Story of Emily.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Babylonstoren
✨Know Your Heritage
Familiarise yourself with the history and significance of The Story of Emily. Understanding its cultural mission will help you articulate how your leadership can enhance its heritage and hospitality offerings.
✨Showcase Financial Acumen
Be prepared to discuss your experience with P&L management and financial governance. Highlight specific examples where you've successfully managed budgets, controlled costs, or made investment decisions that led to sustainable growth.
✨Demonstrate People Leadership Skills
Think of examples that showcase your ability to lead diverse teams and resolve conflicts. Emphasise your approach to building a positive workplace culture and how you’ve developed talent in previous roles.
✨Engage with Stakeholders
Prepare to discuss how you would manage relationships with local councils, tourism organisations, and community groups. Share your strategies for effective communication and representation, as this role requires being the public face of the attraction.
