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- Tasks: Lead a heritage attraction, ensuring exceptional guest experiences and operational excellence.
- Company: Join The Story of Emily, a vibrant cultural destination in Cornwall.
- Benefits: Competitive salary, relocation support, and international travel opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in heritage and hospitality while leading a passionate team.
- Qualifications: Proven leadership experience in hospitality or heritage management.
The predicted salary is between 36000 - 60000 £ per year.
The Story of Emily is a nationally significant heritage visitor attraction and cultural destination in Cornwall, part of the Babylonstoren and The Newt group. The General Manager is responsible for the overall leadership, performance, sustainability, and public standing of the business. This is a senior leadership role combining commercial management, heritage stewardship, hospitality excellence, and community representation.
Purpose of the role
To lead The Story of Emily as a sustainable, high-quality heritage and hospitality business, delivering its cultural mission, financial performance, and long-term growth through strong strategy, disciplined execution, and outstanding people leadership.
Strategy, Planning & Delivery
- Lead the creation and delivery of the site's strategy through the annual business planning and budgeting process.
- Translate long-term objectives into clear operational plans, capital programmes, and growth initiatives.
- Ensure all departments are aligned behind the agreed business plan and performance targets.
Financial Leadership & Governance
- Full ownership of the site P&L, including revenue, cost control, margin, and investment decisions.
- Ensure decisions are made within the framework of good financial governance, risk management, and accountability.
- Oversee pricing, staffing models, and capital investment to maximise long-term sustainability.
Operations & Guest Experience
- Overall leadership of all site operations including visitor experience (Rectory, War Rooms, exhibitions, hosting), restaurant, retail and events, grounds, gardens and estate presentation, and technical and exhibition systems.
- Ensure consistently high standards of safety, reliability, storytelling, and hospitality.
Property & Landlord Responsibilities
- Act as landlord for all properties on site, including staff accommodation and rental properties.
- Ensure full legal and regulatory compliance across Health & Safety, Gas, electrical and fire compliance, letting and tenancy obligations, property maintenance and risk management.
People Leadership, Culture & Conflict Resolution
- Lead and develop the full management and frontline team.
- Handle dispute resolution, conflict management, and performance management to maintain a healthy, respectful and productive working culture.
- Build a high-trust leadership team capable of delivering both day-to-day operations and long-term growth.
Stakeholder & Shareholder Reporting
- Own the formal reporting process to senior stakeholders and shareholders.
- Provide clear, accurate and timely updates on financial performance, operational health, risks and issues, and strategic progress.
External Representation & Profile
- Represent The Story of Emily at local, national and international conferences, industry events and awards, community and heritage forums.
- Deliver presentations to interest groups, media and partners for promotional and educational purposes.
- Act as the public face of the attraction with local government, community organisations, tourism bodies, awards and heritage institutions.
Partnerships & Reputation
- Build and manage relationships with local councils and tourism organisations, community groups, cultural and heritage bodies, suppliers, sponsors and partners.
- Protect and enhance the reputation, credibility, and national profile of The Story of Emily.
Remuneration
- Relocation and working permit included.
- A competitive annual package.
- International travel opportunities.
Hospitality General Manager (Story of Emily) in England employer: Babylonstoren
Contact Detail:
Babylonstoren Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality General Manager (Story of Emily) in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you've created memorable guest experiences. Remember, they want to see the real you!
✨Tip Number 3
Research, research, research! Before any interview, dive deep into The Story of Emily’s mission and values. Understand their heritage and community focus so you can align your answers with what they care about. It’ll show you’re genuinely interested!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re keen on being part of our team. Don’t miss out on the chance to be part of something special at The Story of Emily!
We think you need these skills to ace Hospitality General Manager (Story of Emily) in England
Some tips for your application 🫡
Show Your Passion for Heritage: When writing your application, let your love for heritage and hospitality shine through. We want to see how your values align with our mission at The Story of Emily, so share your experiences that reflect this passion!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure you highlight your relevant skills and experiences without unnecessary fluff. Remember, less is often more!
Tailor Your Application: Make sure to customise your application for the General Manager role. Highlight your leadership experience and how it relates to our specific needs at The Story of Emily. Show us why you're the perfect fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Babylonstoren
✨Know Your Heritage
Familiarise yourself with The Story of Emily and its cultural significance. Understand its mission and values, and be ready to discuss how your experience aligns with their heritage stewardship goals.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams in the past. Be ready to discuss conflict resolution and how you foster a positive workplace culture.
✨Financial Acumen is Key
Brush up on your financial management skills. Be prepared to talk about your experience with P&L ownership, budgeting, and cost control, as these are crucial for the role.
✨Engage with Stakeholders
Think about how you would build relationships with local councils and tourism organisations. Prepare to discuss your approach to stakeholder engagement and how you would represent The Story of Emily in various forums.