Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant heritage attraction, ensuring exceptional guest experiences and sustainable operations.
- Company: Join The Story of Emily, a unique cultural destination in Cornwall.
- Benefits: Competitive salary, relocation assistance, and international travel opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in heritage hospitality while leading a passionate team.
- Qualifications: Fluent in English and Afrikaans with a relevant degree required.
The predicted salary is between 60000 - 80000 £ per year.
The Story of Emily is a nationally significant heritage visitor attraction and cultural destination in Cornwall, part of the Babylonstoren and The Newt group. The General Manager is responsible for the overall leadership, performance, sustainability, and public standing of the business. This is a senior leadership role combining commercial management, heritage stewardship, hospitality excellence, and community representation.
Purpose of the role: To lead The Story of Emily as a sustainable, high-quality heritage and hospitality business, delivering its cultural mission, financial performance, and long-term growth through strong strategy, disciplined execution, and outstanding people leadership.
Requirements and Responsibilities:
- Must hold a relevant bachelor’s degree
- Accommodation and sponsorship assistance is available for the right candidate
1. Strategy, Planning & Delivery
- Lead the creation and delivery of the site’s strategy through the annual business planning and budgeting process.
- Translate long-term objectives into clear operational plans, capital programmes, and growth initiatives.
- Ensure all departments are aligned behind the agreed business plan and performance targets.
2. Financial Leadership & Governance
- Full ownership of the site P&L, including revenue, cost control, margin, and investment decisions.
- Ensure decisions are made within the framework of good financial governance, risk management, and accountability.
- Oversee pricing, staffing models, and capital investment to maximise long-term sustainability.
3. Operations & Guest Experience
- Overall leadership of all site operations including:
- Visitor experience (Rectory, War Rooms, exhibitions, hosting)
- Restaurant, retail and events
- Grounds, gardens, and estate presentation
- Technical and exhibition systems
4. Property & Landlord Responsibilities
- Act as landlord for all properties on site, including staff accommodation and rental properties.
- Ensure full legal and regulatory compliance across:
- Health & Safety
- Gas, electrical and fire compliance
- Letting and tenancy obligations
- Property maintenance and risk management
5. People Leadership, Culture & Conflict Resolution
- Lead and develop the full management and frontline team.
- Handle dispute resolution, conflict management, and performance management to maintain a healthy, respectful and productive working culture.
- Build a high-trust leadership team capable of delivering both day-to-day operations and long-term growth.
6. Stakeholder & Shareholder Reporting
- Own the formal reporting process to senior stakeholders and shareholders.
- Provide clear, accurate and timely updates on:
- Financial performance
- Operational health
- Risks and issues
- Strategic progress
7. External Representation & Profile
- Represent The Story of Emily at:
- Local, national and international conferences
- Industry events and awards
- Community and heritage forums
- Local government
- Community organisations
- Tourism bodies
- Awards and heritage institutions
8. Partnerships & Reputation
- Build and manage relationships with:
- Local councils and tourism organisations
- Community groups
- Cultural and heritage bodies
- Suppliers, sponsors and partners
Remuneration:
- Relocation and arrangement of working permit included.
- A competitive annual package.
- International travel opportunities.
Hospitality General Manager (Story of Emily) in Cornwall employer: Babylonstoren
Contact Detail:
Babylonstoren Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality General Manager (Story of Emily) in Cornwall
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your passion for heritage and hospitality! When you get the chance to chat with potential employers, share your experiences and what excites you about the role. Let them see your enthusiasm for leading a cultural destination like The Story of Emily.
✨Tip Number 3
Prepare for interviews by researching the company inside and out. Understand their mission, values, and recent projects. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Hospitality General Manager (Story of Emily) in Cornwall
Some tips for your application 🫡
Show Your Passion for Heritage: When writing your application, let your love for heritage and hospitality shine through. We want to see how your experiences align with our mission at The Story of Emily, so share specific examples that highlight your passion and commitment.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and requirements mentioned in the job description. We’re looking for someone who understands the role inside out, so don’t hesitate to showcase your relevant skills and experiences.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points where necessary to make it easy for us to read and understand your qualifications.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that we receive all your details correctly and can process your application smoothly. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Babylonstoren
✨Know Your Heritage
Familiarise yourself with The Story of Emily and its cultural significance. Understand its mission and values, and be ready to discuss how your experience aligns with their heritage stewardship goals.
✨Showcase Financial Acumen
Prepare to discuss your experience with P&L management and financial governance. Be ready to provide examples of how you've maximised revenue and controlled costs in previous roles, as this is crucial for the General Manager position.
✨Demonstrate Leadership Skills
Think of specific instances where you've successfully led teams or resolved conflicts. Highlight your ability to build a high-trust culture and how you can inspire others to achieve operational excellence.
✨Engage with Stakeholders
Be prepared to talk about your experience in stakeholder engagement. Discuss how you've built relationships with local councils, community groups, and tourism organisations, as this will be key to enhancing the attraction's reputation.