At a Glance
- Tasks: Lead and manage The Story of Emily's operations, ensuring high standards in hospitality and visitor experience.
- Company: Join a prestigious heritage site and cultural destination in Cornwall, part of the Babylonstoren and The Newt group.
- Benefits: Competitive salary, international travel opportunities, and a chance to shape a unique cultural experience.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact on a national heritage site while leading a passionate team.
- Qualifications: Relevant degree and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Story of Emily in Cornwall – a heritage attraction and cultural destination of national importance – is part of the Babylonstoren and The Newt group. The General Manager will be responsible for overarching leadership, performance, sustainability, and the public image of the business. This is a senior leadership role that includes:
- Commercial Management
- Heritage Stewardship
- Excellence in Hospitality
- Community Representation
Purpose of the Role
To lead and establish The Story of Emily as a sustainable heritage and hospitality business of high quality, while achieving the cultural mission, financial performance, and long-term growth through strong strategy, disciplined execution, and excellent people leadership.
Requirements and Responsibilities
- Strategy, Planning & Delivery
- Lead the creation and delivery of the site’s strategy through the annual business planning and budgeting process.
- Articulate long-term objectives as clear operational plans, capital programmes, and initiatives for growth.
- Ensure all departments align with the agreed business plan and performance targets.
- Financial Leadership & Good Corporate Governance
- Full ownership of the site’s profit and loss statement, including revenue, cost management, margin, and investment decisions.
- Ensure decisions are made within the framework of good financial governance, risk management, and accountability.
- Oversight of pricing, staffing models, and capital investment to maximise long-term sustainability.
- Operations & Guest Experience
- Overarching leadership over all operations on the site, including: Visitor experience (Rectory, War Rooms, exhibitions, hosting), Restaurant, retail and functions, Grounds, gardens, and estate appearance, Technical and exhibition systems.
- Ensure a consistently high standard regarding safety, reliability, storytelling, and hospitality.
- Property & Landowner Responsibilities
- Act as landowner for all properties on the site, including staff accommodation and rental properties.
- Ensure full compliance with laws and regulations regarding: Health & safety, Gas, electricity and fire safety, Rental obligations and tenants, Property maintenance and risk management.
- People Leadership, Culture & Conflict Resolution
- Lead and develop the full management and frontline team.
- Handle dispute resolution, conflict management, and performance management to maintain a healthy, respectful, and productive work culture.
- Build a leadership team with high mutual trust capable of ensuring smooth daily operations as well as achieving long-term growth.
- Reporting to Stakeholders and Shareholders
- Take ownership of the formal reporting process to senior stakeholders and shareholders.
- Provide clear, accurate, and timely reports on: Financial performance, Operational health, Risks and issues, Strategic progress.
- External Representation & Profile
- Represent The Story of Emily at: Local, national, and international conferences, Functions and awards events, Community and heritage forums.
- Deliver presentations to interest groups, the media, and partners for promotional and educational purposes.
- Act as the public face of the attraction at: Local government, Community organisations, Tourism bodies, Awards and heritage institutions.
- Partnerships & Reputation
- Build and manage relationships with: Local councils and tourism organisations, Community groups, Cultural and heritage bodies, Suppliers, sponsors, and partners.
- Protect and enhance the reputation, credibility, and national profile of The Story of Emily.
Compensation
A competitive annual package. International travel opportunities.
Links for more details: The Newt in Somerset & Babylonstoren
Algemene Bestuurder: Gasvryheid (Story of Emily) in Cornwall employer: Babylonstoren
The Story of Emily offers a unique opportunity to lead a prestigious heritage site in the stunning surroundings of Cornwall, where you can make a significant impact on both community engagement and sustainable tourism. With a strong focus on employee development, a collaborative work culture, and competitive benefits including international travel opportunities, this role is perfect for those seeking meaningful and rewarding employment in a vibrant and culturally rich environment.
StudySmarter Expert Advice🤫
We think this is how you could land Algemene Bestuurder: Gasvryheid (Story of Emily) in Cornwall
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Babylonstoren. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Babylonstoren
Don't be shy about reaching out to Babylonstoren directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Algemene Bestuurder: Gasvryheid (Story of Emily) in Cornwall
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Babylonstoren and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Babylonstoren
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
