At a Glance
- Tasks: Manage global logistics, optimise carrier performance, and enhance delivery efficiency.
- Company: Rapidly growing Australian fashion eCommerce brand with a global presence.
- Benefits: Birthday leave, parental leave, wellness programmes, 40% staff discount, and remote work options.
- Other info: Join a supportive team that values fun and great work.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Experience in logistics, carrier management, and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
About BABYBOO
BABYBOO is a rapidly scaling Australian fashion eCommerce brand, shipping statement pieces around the world. We exist to empower women to look and feel incredible for their most special moments – from first click to final wear. We move fast, we back our ideas with data, and we are obsessed with our customer. With a strong foothold in Australia, the USA, UK and Europe, we are building a global brand with a loyal, hype-driven community at the core.
The Opportunity
Babyboo is looking for a commercially minded and proactive Delivery Manager to own end-to-end carrier performance across our growing global logistics network spanning Australia, the US, and the UK. This role is responsible for managing outbound delivery performance, carrier relationships, freight costs, invoice reconciliation, returns freight, and delivery exception management across multiple regions. As we continue scaling internationally, you will play a critical role in building and optimising our carrier network, improving DIFOT (Delivered In Full, On Time) performance, reducing delivery-related customer issues, and driving operational efficiency through strong data analysis and commercial negotiation. This is an exciting opportunity to take ownership of a high-impact function in a fast-growing global fashion business.
You will:
- Own end-to-end outbound carrier performance across AU, US, and UK markets
- Manage DIFOT tracking, reporting, and performance improvement initiatives
- Lead monthly carrier reviews and quarterly business reviews (QBRs) with logistics partners
- Drive corrective action plans for underperforming carriers and service issues
- Manage carrier rate negotiations, freight costs, surcharges, and commercial agreements
- Reconcile carrier invoices line-by-line against agreed rate cards and resolve billing discrepancies
- Evaluate, onboard, and optimise carrier networks as the business expands globally
- Oversee returns freight performance, costs, and repatriation arrangements across regions
- Proactively monitor and resolve delivery exceptions before escalation to Customer Service
- Build and maintain delivery performance dashboards, reporting, and operational visibility tools
You are:
- Detailed experience in 3PL outbound logistics, carrier management, or delivery operations
- Proven background managing carrier relationships within eCommerce, retail, or consumer goods environments
- Proven experience negotiating freight rates and achieving commercial outcomes
- Experience operating within multi-carrier and multi-region logistics networks
- Advanced Excel or Google Sheets skills including reporting, invoice audits, and freight cost analysis
- Detailed analytical mindset with the ability to build reporting and identify trends proactively
- Hands-on experience with invoice reconciliation and rate card auditing
- Understanding of international shipping terms including DDP (delivery duty paid), DDU (delivery duty unpaid), and de minimis thresholds
- Knowledge of major AU, US, and/or EU/UK carrier networks such as DHL, UPS, Veho, Amazon, DPD, Evri etc
- Proactive, solutions-focused communicator who thrives in fast-paced, high-growth environments and takes ownership of outcomes
Why You will Love Working At BABYBOO
- Real impact: this role has a direct line to our customer, our community and our revenue.
- Growth: we are on a serious upward trajectory – there is room to grow your remit as we scale globally.
- Perks: birthday annual leave, parental leave, masterclass subscription, access to BABYBOO Thrive Program providing unique experiences to support our teams physical and mental wellness, 40% staff discount, clothing allowance for three events a year.
- Remote work: work remotely from the UK, enjoy working collaboratively with our UK and Australia team. Our UK team work early hours to have synchronous catch ups with our team.
- Team: a high-energy, supportive team who care about doing great work and having fun along the way.
Delivery Manager in Warrington employer: BABYBOO Fashion
At BABYBOO, we pride ourselves on being a dynamic and empowering employer, offering our Delivery Manager the chance to make a real impact in a fast-growing global fashion eCommerce brand. With a strong focus on employee growth, we provide unique perks such as birthday leave, a clothing allowance, and access to wellness programmes, all while fostering a collaborative remote work culture that connects our UK and Australian teams. Join us to be part of a supportive, high-energy environment where your contributions directly influence our community and success.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at BABYBOO or similar companies. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into BABYBOO's values and mission. Show us how your experience aligns with empowering women and enhancing customer experiences. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Don’t just wait for job openings – create your own opportunities! If you see a gap in our logistics or delivery processes, pitch your ideas directly through our website. We appreciate proactive thinkers who can drive change.
✨Tip Number 4
Stay organised and follow up after interviews. A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make decisions!
We think you need these skills to ace Delivery Manager in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Delivery Manager role. Highlight your experience in 3PL logistics and carrier management, and show us how your skills align with our fast-paced environment.
Show Off Your Data Skills:Since we’re all about data-driven decisions, don’t forget to showcase your analytical mindset. Mention any tools you’ve used for reporting or invoice audits, and how you’ve used data to improve delivery performance.
Be Proactive in Your Approach:We love a solutions-focused communicator! In your application, share examples of how you've taken ownership of outcomes in previous roles, especially when it comes to managing carrier relationships or resolving delivery issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re keen on joining our team at BABYBOO!
How to prepare for a job interview at BABYBOO Fashion
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of 3PL outbound logistics and carrier management. Be ready to discuss specific experiences where you've successfully managed carrier relationships or negotiated freight rates, as this will show your understanding of the role.
✨Data is Your Best Friend
Since the role involves a lot of data analysis, come prepared with examples of how you've used data to drive performance improvements in previous roles. Highlight your advanced Excel or Google Sheets skills and be ready to talk about how you've built reporting tools or dashboards.
✨Show Off Your Problem-Solving Skills
This position requires a proactive approach to resolving delivery exceptions. Think of instances where you've identified issues before they escalated and what corrective actions you took. This will demonstrate your solutions-focused mindset.
✨Understand the Global Landscape
Familiarise yourself with international shipping terms and major carrier networks like DHL and UPS. Being able to discuss these topics confidently will show that you're not just focused on one region but understand the global logistics landscape.
