At a Glance
- Tasks: Manage global delivery performance and optimise logistics for a fast-growing fashion brand.
- Company: Join BABYBOO, an empowering Australian fashion eCommerce brand with a global reach.
- Benefits: Enjoy perks like birthday leave, wellness programs, and a generous staff discount.
- Other info: Work remotely with a supportive team across the UK and Australia.
- Why this job: Make a real impact on customer experience while growing your career in a dynamic environment.
- Qualifications: Experience in logistics, carrier management, and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
About BABYBOO
BABYBOO is a rapidly scaling Australian fashion eCommerce brand, shipping statement pieces around the world. We exist to empower women to look and feel incredible for their most special moments – from first click to final wear. We move fast, we back our ideas with data, and we’re obsessed with our customer. With a strong foothold in Australia, the USA, UK and Europe, we’re building a global brand with a loyal, hype-driven community at the core.
The Opportunity
Babyboo is looking for a commercially minded and proactive Delivery Manager to own end-to-end carrier performance across our growing global logistics network spanning Australia, the US, and the UK. This role is responsible for managing outbound delivery performance, carrier relationships, freight costs, invoice reconciliation, returns freight, and delivery exception management across multiple regions. As we continue scaling internationally, you’ll play a critical role in building and optimising our carrier network, improving DIFOT (Delivered In Full, On Time) performance, reducing delivery-related customer issues, and driving operational efficiency through strong data analysis and commercial negotiation.
This is an exciting opportunity to take ownership of a high-impact function in a fast-growing global fashion business.
You will:
- Own end-to-end outbound carrier performance across AU, US, and UK markets
- Manage DIFOT tracking, reporting, and performance improvement initiatives
- Lead monthly carrier reviews and quarterly business reviews (QBRs) with logistics partners
- Drive corrective action plans for underperforming carriers and service issues
- Manage carrier rate negotiations, freight costs, surcharges, and commercial agreements
- Reconcile carrier invoices line-by-line against agreed rate cards and resolve billing discrepancies
- Evaluate, onboard, and optimise carrier networks as the business expands globally
- Oversee returns freight performance, costs, and repatriation arrangements across regions
- Proactively monitor and resolve delivery exceptions before escalation to Customer Service
- Build and maintain delivery performance dashboards, reporting, and operational visibility tools
You are:
- Detailed experience in 3PL outbound logistics, carrier management, or delivery operations
- Proven background managing carrier relationships within eCommerce, retail, or consumer goods environments
- Proven experience negotiating freight rates and achieving commercial outcomes
- Have proven experience and interest in technology, automation, and AI, with the ability to identify opportunities for process improvement
- Experience operating within multi-carrier and multi-region logistics networks
- Advanced Excel or Google Sheets skills including reporting, invoice audits, and freight cost analysis
- Detailed analytical mindset with the ability to build reporting and identify trends proactively
- Hands-on experience with invoice reconciliation and rate card auditing
- Understanding of international shipping terms including DDP (delivery duty paid), DDU (delivery duty unpaid), and de minimis thresholds
- Knowledge of major AU, US, and/or EU/UK carrier networks such as DHL, UPS, Veho, Amazon, DPD, Evri etc
- Proactive, solutions-focused communicator who thrives in fast-paced, high-growth environments and takes ownership of outcomes
Why You’ll Love Working At BABYBOO
- Real impact: this role has a direct line to our customer, our community and our revenue.
- Growth: we’re on a serious upward trajectory – there’s room to grow your remit as we scale globally.
- Perks: birthday annual leave, parental leave, masterclass subscription, access to BABYBOO Thrive Program providing unique experiences to support our teams physical and mental wellness, 40% staff discount, clothing allowance for three events a year.
- Remote work: work remotely from the UK, enjoy working collaboratively with our UK and Australia team. Our UK team work early hours to have synchronous catch ups with our Team: a high-energy, supportive team who care about doing great work and having fun along the way.
Delivery Manager employer: BABYBOO Fashion
At BABYBOO, we pride ourselves on being a dynamic and empowering employer that champions growth and innovation within the fashion eCommerce sector. Our supportive work culture fosters collaboration across our global teams, offering unique benefits such as birthday leave, a wellness programme, and generous staff discounts. As a Delivery Manager, you'll have the opportunity to make a real impact while enjoying the flexibility of remote work from the UK, all within a fast-paced environment that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at BABYBOO or similar companies. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into BABYBOO's values and mission. Show us how your experience aligns with empowering women and enhancing customer experiences. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. We appreciate proactive candidates who take the initiative to express their interest in joining our fast-growing team.
✨Tip Number 4
Showcase your analytical skills! Be ready to discuss how you've used data to drive improvements in past roles. We’re all about optimising performance, so let us see how you can contribute to our success!
We think you need these skills to ace Delivery Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Delivery Manager role. Highlight your experience in 3PL logistics and carrier management, and show us how your skills align with our fast-paced environment at BABYBOO.
Show Off Your Data Skills:Since we’re all about data-driven decisions, don’t forget to showcase your analytical mindset. Mention any tools or methods you’ve used for tracking performance and improving delivery metrics – we love a good number cruncher!
Be Proactive in Your Approach:We’re looking for someone who takes ownership and drives solutions. In your application, share examples of how you’ve tackled challenges in logistics or carrier relationships. Show us that you’re ready to jump in and make an impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into our system quickly. Plus, it shows us you’re keen on joining the BABYBOO family!
How to prepare for a job interview at BABYBOO Fashion
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of 3PL outbound logistics and carrier management. Familiarise yourself with the major AU, US, and UK carrier networks like DHL and UPS, as well as international shipping terms. This will show that you're not just interested in the role but also understand the intricacies involved.
✨Data is Your Best Friend
Since this role involves a lot of data analysis, be prepared to discuss how you've used data to drive performance improvements in past roles. Bring examples of how you've built reporting tools or dashboards, and be ready to talk about your advanced Excel or Google Sheets skills.
✨Show Off Your Negotiation Skills
As a Delivery Manager, you'll need to negotiate freight rates and manage carrier relationships. Prepare some examples of successful negotiations you've conducted in the past, focusing on the outcomes and how they benefited your previous employers. This will demonstrate your commercial mindset.
✨Be Proactive and Solutions-Focused
BABYBOO values proactive problem solvers. Think of instances where you've identified issues before they escalated and how you resolved them. Highlight your ability to communicate effectively and work collaboratively, especially in fast-paced environments, to show that you can thrive in their dynamic culture.
