At a Glance
- Tasks: Manage global logistics, optimise carrier performance, and enhance delivery efficiency.
- Company: Rapidly scaling Australian fashion eCommerce brand with a global presence.
- Benefits: Birthday leave, parental leave, wellness programmes, 40% staff discount, and remote work options.
- Other info: Join a dynamic team focused on growth and innovation in the fashion industry.
- Why this job: Make a real impact in a fast-growing brand while enjoying a supportive team culture.
- Qualifications: Experience in logistics, carrier management, and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
About BABYBOO: BABYBOO is a rapidly scaling Australian fashion eCommerce brand, shipping statement pieces around the world. We exist to empower women to look and feel incredible for their most special moments – from first click to final wear. We move fast, we back our ideas with data, and we’re obsessed with our customer. With a strong foothold in Australia, the USA, UK and Europe, we’re building a global brand with a loyal, hype-driven community at the core.
The Opportunity: Babyboo is looking for a commercially minded and proactive Delivery Manager to own end-to-end carrier performance across our growing global logistics network spanning Australia, the US, and the UK. This role is responsible for managing outbound delivery performance, carrier relationships, freight costs, invoice reconciliation, returns freight, and delivery exception management across multiple regions. As we continue scaling internationally, you’ll play a critical role in building and optimising our carrier network, improving DIFOT (Delivered In Full, On Time) performance, reducing delivery-related customer issues, and driving operational efficiency through strong data analysis and commercial negotiation.
You will:
- Own end-to-end outbound carrier performance across AU, US, and UK markets
- Manage DIFOT tracking, reporting, and performance improvement initiatives
- Lead monthly carrier reviews and quarterly business reviews (QBRs) with logistics partners
- Drive corrective action plans for underperforming carriers and service issues
- Manage carrier rate negotiations, freight costs, surcharges, and commercial agreements
- Reconcile carrier invoices line-by-line against agreed rate cards and resolve billing discrepancies
- Evaluate, onboard, and optimise carrier networks as the business expands globally
- Oversee returns freight performance, costs, and repatriation arrangements across regions
- Proactively monitor and resolve delivery exceptions before escalation to Customer Service
- Build and maintain delivery performance dashboards, reporting, and operational visibility tools
You are:
- Detailed experience in 3PL outbound logistics, carrier management, or delivery operations
- Proven background managing carrier relationships within eCommerce, retail, or consumer goods environments
- Proven experience negotiating freight rates and achieving commercial outcomes
- Experience operating within multi-carrier and multi-region logistics networks
- Advanced Excel or Google Sheets skills including reporting, invoice audits, and freight cost analysis
- Detailed analytical mindset with the ability to build reporting and identify trends proactively
- Hands-on experience with invoice reconciliation and rate card auditing
- Understanding of international shipping terms including DDP (delivery duty paid), DDU (delivery duty unpaid), and de minimis thresholds
- Knowledge of major AU, US, and/or EU/UK carrier networks such as DHL, UPS, Veho, Amazon, DPD, Evri etc
- Proactive, solutions-focused communicator who thrives in fast-paced, high-growth environments and takes ownership of outcomes
Why You’ll Love Working At BABYBOO:
- Real impact: this role has a direct line to our customer, our community and our revenue.
- Growth: we’re on a serious upward trajectory – there’s room to grow your remit as we scale globally.
- Perks: birthday annual leave, parental leave, masterclass subscription, access to BABYBOO Thrive Program providing unique experiences to support our teams physical and mental wellness, 40% staff discount, clothing allowance for three events a year.
- Remote work: work remotely from the UK, enjoy working collaboratively with our UK and Australia team. Our UK team work early hours to have synchronous catch ups with our Team: a high-energy, supportive team who care about doing great work and having fun along the way.
Locations
Delivery Manager in Cheshire, Warrington employer: BABYBOO Fashion
At BABYBOO, we pride ourselves on being a dynamic and rapidly growing fashion eCommerce brand that empowers women globally. As a Delivery Manager, you'll enjoy a supportive work culture that values your contributions and offers significant growth opportunities as we expand internationally. With unique perks like birthday leave, a clothing allowance, and a focus on wellness, plus the flexibility of remote work from the UK, you'll be part of a high-energy team dedicated to making a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at BABYBOO or similar companies. A friendly chat can open doors and give you insights that might just help you land that Delivery Manager role.
✨Tip Number 2
Prepare for interviews by diving deep into BABYBOO's values and mission. Show us how your experience aligns with empowering women and enhancing customer satisfaction. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Don’t just wait for job openings; be proactive! Keep an eye on our website and apply directly when you see a role that fits. It shows initiative and enthusiasm, which we totally appreciate.
✨Tip Number 4
Brush up on your data analysis skills! Since this role involves a lot of performance tracking and reporting, being able to showcase your analytical mindset will definitely set you apart from the crowd.
We think you need these skills to ace Delivery Manager in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Delivery Manager role. Highlight your experience in 3PL logistics and carrier management, and don’t forget to sprinkle in some of that data-driven magic we love!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for eCommerce and how your proactive approach can help us optimise our carrier network. Keep it engaging and personal – we want to get to know you!
Show Off Your Analytical Skills:We’re all about data at BABYBOO, so make sure to showcase your analytical mindset. Mention any tools or methods you’ve used to track performance or identify trends – we want to see your problem-solving prowess!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at BABYBOO Fashion
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of 3PL outbound logistics and carrier management. Familiarise yourself with the major AU, US, and UK carrier networks like DHL and UPS, as well as international shipping terms such as DDP and DDU. This will show that you're not just interested in the role but also understand the intricacies involved.
✨Show Off Your Analytical Skills
Prepare to discuss your experience with data analysis and reporting. Bring examples of how you've used Excel or Google Sheets for invoice audits and freight cost analysis. Being able to demonstrate your analytical mindset will be crucial, especially when it comes to improving delivery performance and identifying trends.
✨Be Ready to Negotiate
Since this role involves managing carrier rate negotiations, think about your past experiences where you've successfully negotiated freight rates or resolved billing discrepancies. Be prepared to share specific examples that highlight your commercial acumen and ability to achieve positive outcomes.
✨Emphasise Your Proactive Communication
In a fast-paced environment like BABYBOO, being a proactive communicator is key. Think of instances where you've taken ownership of issues and driven solutions. Highlight your ability to manage relationships with carriers and resolve delivery exceptions before they escalate, showcasing your solutions-focused approach.
