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- Tasks: Coach and mentor learners to achieve their learning goals effectively.
- Company: Join Babington, a purpose-driven organization focused on developing skills for better futures.
- Benefits: Enjoy a competitive salary and the chance to make a real impact in people's lives.
- Why this job: Be part of a supportive culture that values personal growth and community development.
- Qualifications: No specific qualifications required; passion for coaching and mentoring is key.
- Other info: Flexible working options available to fit your lifestyle.
The predicted salary is between 20800 - 25200 £ per year.
Skills Coach – Customer Service £26,000 – £30,000Durham based As a purpose-driven organisation, we’re all about the ‘why’. Babington is committed to developing better futures: for individuals, organisations, and society. For us that means developing skills and creating opportunity for individuals and organisations to perform at their very best. Summary of role You will be responsible for coaching and mentoring learners working towards the successful and timely achievement of their learning programme. Creating and maintaining cohesive and communicative relationships with learners and employers. Providing blended academic and pastoral advice, guidance and support, ensuring a safe and conducive working environment. Responsibilities Manage and facilitate interactive, immersive & engaging interactions including 121 sessions, virtual group sessions, digital learning interventions forums and chat sessions to your learners. Adapt Babington’s learning journey blueprint (where required) to fulfil the requirements of our clients, learners and stakeholders which enrich and compliment the customer experience. Provide in-depth coaching and mentoring support and advice throughout the learning journey and End Point Assessment through an effective use of coaching frameworks Liaise with Specialist Trainer…
Skills Coach - Customer Service employer: Babington
Contact Detail:
Babington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skills Coach - Customer Service
✨Tip Number 1
Familiarize yourself with coaching frameworks and methodologies that are commonly used in customer service training. This knowledge will help you demonstrate your expertise during the interview process.
✨Tip Number 2
Showcase your ability to create engaging learning experiences. Think of specific examples where you've successfully facilitated interactive sessions or adapted learning materials to meet diverse learner needs.
✨Tip Number 3
Highlight your communication skills, especially in building relationships with learners and employers. Be prepared to discuss how you've effectively managed stakeholder expectations in previous roles.
✨Tip Number 4
Research Babington's values and mission. Be ready to articulate how your personal values align with their purpose-driven approach to developing skills and creating opportunities for individuals and organizations.
We think you need these skills to ace Skills Coach - Customer Service
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Skills Coach position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous coaching, mentoring, or customer service experience. Use specific examples that demonstrate your ability to create engaging learning environments and support learners effectively.
Showcase Your Skills: Make sure to showcase skills that align with the role, such as communication, adaptability, and the ability to facilitate interactive sessions. Provide concrete examples of how you've successfully used these skills in past roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your passion for developing skills and creating opportunities for individuals. This personal touch can make your application stand out.
How to prepare for a job interview at Babington
✨Understand the Company’s Purpose
Before your interview, take some time to research Babington's mission and values. Understanding their commitment to developing better futures will help you align your answers with their purpose-driven approach.
✨Showcase Your Coaching Skills
Be prepared to discuss your previous experience in coaching or mentoring. Use specific examples that demonstrate how you've successfully guided learners through their educational journeys, focusing on the impact of your support.
✨Engage in Role-Playing Scenarios
During the interview, you might be asked to participate in role-playing scenarios. Practice how you would handle different coaching situations, as this will showcase your ability to facilitate engaging interactions with learners.
✨Highlight Adaptability
Since the role involves adapting learning journeys to meet client needs, be ready to discuss times when you've had to adjust your approach. Emphasize your flexibility and creativity in providing tailored support to learners.
