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- Tasks: Support learners and employers throughout their apprenticeship journey with proactive guidance.
- Company: Join Babington, a supportive and inclusive company focused on learning and development.
- Benefits: Enjoy 25 days annual leave, healthcare cash plan, and remote working options.
- Why this job: Make a real difference in learners' lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Be part of a culture that values inclusivity and career growth.
The predicted salary is between 24285 - 24285 £ per year.
Location: Remote
Salary: £24,285
Working days: Monday to Friday (08:30-17:00)
We are looking for a proactive and customer-focused Customer Success Advisor to support learners and employers throughout the apprenticeship journey. You will act as a key point of contact, ensuring learners are prepared, supported, and successfully progress through key programme milestones including workshops, End Point Assessment (EPA), and returning from a Break in Learning. This is an ideal opportunity for someone with strong customer service, stakeholder management, and administrative coordination skills, particularly within education, training, apprenticeships, or a regulated environment.
Key Responsibilities
- Customer Success & Learner Support
- Act as the primary point of contact for learners and employers throughout their apprenticeship journey
- Provide information, advice, and guidance on programme stages, workshops, and End Point Assessment (EPA)
- Deliver excellent customer service via phone, email, and CRM systems
- Maintain accurate learner records and documentation in line with internal processes
- Learner Progression & Milestone Coordination
- Monitor learner progress and proactively support progression through programme milestones
- Coordinate workshop bookings, EPA readiness, and progression activities
- Liaise with internal teams and external partners including EPA organisations (EPAOs)
- Identify and escalate risks, delays, or disengagement
- Compliance & Operational Support
- Ensure all documentation and processes meet funding, audit, and compliance requirements
- Support learners returning from a Break in Learning
- Contribute to continuous improvement of customer success processes
What we need from you
- Proven experience in customer service, customer success, or learner support
- Experience working with CRM systems, databases, or learner management systems
- Strong communication skills (verbal and written)
- Ability to manage multiple priorities and meet deadlines
- Excellent organisational and administrative skills
- Ability to work independently and collaboratively within a team
- Experience engaging with stakeholders including customers, learners, or employers
- GCSE English and Maths (Grade A‑C / 4 or equivalent) – Essential
- Customer Service or Information, Advice and Guidance qualification – Desirable
What’s in it for you?
- 25 days annual leave and 8 Public Bank Holidays
- Bupa Healthcare Cash plan; reimbursements for dental, health assessments & prescriptions
- Additional annual leave purchase scheme to buy up to 5 extra days
- Babington Rewards; includes cashback, discounts off online and retail stores
- Remote working
Babington is an inclusive, welcoming and supportive place to work with a fantastic culture that supports each employee's learning, development and career growth. We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role. To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team. Babington is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Depending on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check. We are also committed to promoting equality and inclusion throughout our colleague and learner populations.
Customer Success Advisor in Manchester employer: Babington
Contact Detail:
Babington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Advisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success Advisors. Practise your answers, focusing on how your skills match the job description. We want you to shine!
✨Tip Number 3
Show off your customer service skills during the interview. Share specific examples of how you've helped customers in the past. This will demonstrate your proactive approach and fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in the role.
We think you need these skills to ace Customer Success Advisor in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or learner support. We want to see how you've helped others succeed, so share specific examples that demonstrate your proactive approach and ability to manage multiple priorities.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing, especially around customer success and learner support, to show us you’re the perfect fit.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion for helping learners shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Babington
✨Know Your Stuff
Before the interview, make sure you understand the apprenticeship journey inside out. Familiarise yourself with key programme milestones, workshops, and the End Point Assessment (EPA). This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service or learner support. Think about specific situations where you went above and beyond to help someone. This will demonstrate your proactive approach and ability to manage multiple priorities effectively.
✨Practice Your Communication
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and qualifications.
✨Be Ready to Discuss Compliance
Brush up on compliance and operational support processes relevant to the education sector. Be prepared to discuss how you would ensure documentation meets funding and audit requirements, as well as how you would handle learners returning from a Break in Learning.