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- Tasks: Provide essential admin support to our Housing Management team and enhance customer satisfaction.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to building vibrant communities.
- Benefits: Enjoy generous leave, competitive pension, wellbeing support, and flexible working options.
- Other info: Hybrid working model with great career growth opportunities and a commitment to equality and diversity.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: NVQ Level 3 or equivalent experience in administration or housing, with strong IT and communication skills.
The predicted salary is between 27694 - 31022 £ per year.
Babergh and Mid Suffolk District Councils
Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
Salary: £27,694 - £31,022 per annum (pro rata)
Hours: Part Time, 14.8 hours per week
Contract: Permanent
Join our team. We are looking for an Admin Support Officer to join our Housing Management team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role: In this vital role, you will provide comprehensive administrative and technical support to our Tenancy Services teams, helping to ensure smooth service delivery and high levels of customer satisfaction. Your responsibilities will include:
- Responding to and redirecting customer enquiries, booking appointments, and producing written communications.
- Administering tenancy changes and maintaining accurate tenant records.
- Supporting financial processes including direct debits, refunds, and invoice management.
- Collaborating with internal and external stakeholders on projects and casework.
- Promoting tenant engagement and supporting equality and diversity initiatives.
- Ensuring compliance with GDPR, health and safety, and council policies.
About you: We are looking for a team player who is adaptable, diplomatic, and committed to continuous improvement. To be successful, you will have:
- NVQ Level 3 or equivalent experience in a relevant administrative or housing role.
- Strong IT skills, particularly in Microsoft Office (Excel, Word, Outlook).
- Excellent communication and customer service skills.
- Ability to manage multiple tasks with accuracy and attention to detail.
- Experience in financial administration and interpreting financial data.
About us: At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.
Benefits: We offer a comprehensive benefits package, including:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
Our ways of working: We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
For more information: For an informal discussion about this role, please contact Louise Bird, Community Housing Manager by either calling 01449 724968 or emailing louise.bird@baberghmidsuffolk.gov.uk or Aimi Myhill, Community Housing Manager, by either calling 01449 724579 or emailing aimi.myhill@baberghmidsuffolk.gov.uk.
Closing date: 9 am, 11 May 2026.
How to apply: Please ensure your application form is fully completed, including employment and education history. The supporting statement clearly addresses how you meet the criteria in the Person Specification.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Admin Support Officer - Housing Management in Suffolk employer: Babergh District Council and Mid Suffolk District Council
Contact Detail:
Babergh District Council and Mid Suffolk District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Support Officer - Housing Management in Suffolk
✨Tip Number 1
Get to know the company! Research Babergh and Mid Suffolk District Councils, their values, and their community initiatives. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can clearly articulate your thoughts. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing management. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the community.
We think you need these skills to ace Admin Support Officer - Housing Management in Suffolk
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in an Admin Support Officer and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Skills: When writing your supporting statement, highlight your relevant experience and skills. We want to see how your background in administration or housing aligns with the role. Don't be shy—let us know about your strong IT skills and customer service experience!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate attention to detail, so make sure there are no typos or errors in your application!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you'll get all the necessary information right there. Plus, it shows us that you're keen on joining our team at Babergh and Mid Suffolk District Councils!
How to prepare for a job interview at Babergh District Council and Mid Suffolk District Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Support Officer role and its responsibilities. Familiarise yourself with the key tasks like managing tenant records and supporting financial processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your IT Skills
Since strong IT skills are crucial for this role, be prepared to discuss your experience with Microsoft Office, especially Excel, Word, and Outlook. Consider bringing examples of how you've used these tools in previous roles to improve efficiency or solve problems.
✨Prepare for Customer Service Scenarios
As you'll be responding to customer enquiries and promoting tenant engagement, think of specific examples from your past where you've excelled in customer service. Be ready to explain how you handled difficult situations and ensured high levels of satisfaction.
✨Emphasise Teamwork and Adaptability
This role requires a team player who can adapt to changing circumstances. Prepare to share experiences that highlight your ability to collaborate with others and your commitment to continuous improvement. This will show that you align with the council's values and are ready to contribute positively to the team.