At a Glance
- Tasks: Provide frontline customer support and resolve queries for our residents.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to community service.
- Benefits: Enjoy generous leave, pension scheme, health care options, and flexible working.
- Other info: Hybrid working model with great learning and development opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Excellent communication skills and a proactive, customer-focused attitude.
The predicted salary is between 27694 - 31022 £ per year.
Babergh and Mid Suffolk District Councils are looking for Customer Support Officers to join our Customer Support team. If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
We are looking for committed, flexible and proactive team players with a positive outlook to provide frontline customer service to our residents. You will be an excellent communicator and share our values, commitment and motivation to make a difference for our districts. The role will involve both home working and working at our customer access points on a rota basis across our districts between the hours of 8.45am - 5pm Monday - Friday.
About you
Our team members provide excellent customer service in a fast-paced environment via various communication methods, with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer). To be successful, you will be customer focused, organised, and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact. You will have these qualities together with the ability to understand situations and develop solutions to problems using your own initiative.
As a critical part of our Customer Support Team, you will enjoy an ongoing commitment to learning, development and creativity. We are a team who believe in putting the customer at the heart of everything we do and always strive to improve the service we provide to our residents.
About us
At Babergh and Mid Suffolk District Councils, we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.
Benefits
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
Our working culture
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
For more information
For an informal discussion or to learn more about hybrid working for this role, please contact Gary Allen by either calling 01449 742887 or emailing gary.allen@baberghmidsuffolk.gov.uk.
Please read the Job Description and Person Specification before applying for this job opportunity. Closing date: 5.00 pm, 9 April 2026.
How to apply
Please ensure your application form is fully completed, including employment and education history, and that your supporting statement clearly addresses how you meet the criteria in the Person Specification.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Hybrid Customer Support Specialist in Stowmarket employer: Babergh District Council and Mid Suffolk District Council
Babergh and Mid Suffolk District Councils is an exceptional employer dedicated to fostering a supportive and inclusive work environment. With a strong commitment to employee development, flexible hybrid working arrangements, and a comprehensive benefits package, including generous leave and wellbeing support, we empower our team members to thrive while making a meaningful impact in our communities. Join us in a picturesque location known for its conservation areas and vibrant market towns, where your contributions will help shape the future of our districts.
Contact Details:
Babergh District Council and Mid Suffolk District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Support Specialist in Stowmarket
✨Tip Number 1
Get to know the company! Research Babergh and Mid Suffolk District Councils, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference for the community.
✨Tip Number 2
Practice your communication skills! Since this role involves handling a high volume of calls, it’s crucial to be clear and confident. Try mock interviews with friends or family to get comfortable with answering questions on the spot.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the hybrid working model we offer. Don’t miss out on this opportunity!
We think you need these skills to ace Hybrid Customer Support Specialist in Stowmarket
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. We want to see how you fit into the role, so make sure you understand what we're looking for in a Customer Support Specialist.
Tailor Your Supporting Statement:When writing your supporting statement, be specific! Highlight your skills and experiences that match the criteria in the Person Specification. We love seeing how you can make a difference for our residents.
Show Off Your Communication Skills:As a Customer Support Officer, communication is key. Use clear and concise language in your application. We want to see that you can convey your thoughts effectively, just like you would with our customers.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures everything is in one place. Plus, it makes it easier for you to keep track of your application.
How to prepare for a job interview at Babergh District Council and Mid Suffolk District Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Hybrid Customer Support Specialist role. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As this role involves handling a high volume of telephone enquiries, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your communication style and ensure you can convey information effectively under pressure.
✨Demonstrate Problem-Solving Abilities
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to think on your feet and use your initiative to find solutions. This will show the interviewers that you can handle the fast-paced environment they mentioned.
✨Emphasise Your Team Spirit
Since they’re looking for committed team players, be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you contributed to a team goal or supported a colleague, reinforcing your alignment with their values of community and teamwork.
